Website Content Assistant Leeds, England
Job description
George.com is an integral part of the wider George growth strategy. We are one of the top clothing retailers in the UK and our homeware brand is going from strength to strength. As the ecommerce landscape continuously shifts, we must adapt alongside it and this makes for a dynamic, innovative and fast-paced working environment. We are now looking for an innovative and customer-focused individual to join our Content Team.
Without content, our website would not exist. This role is crucial to the success of our website and will predominantly focus upon ensuring all General Merchandise product launches on George.com to a world class standard every time, delivering an optimal customer shopping experience. We launch thousands of our own-brand and suppliers' products every year on George.com. This role will see you following multiple critical paths at any one given time, liaising with both internal stakeholders and external suppliers.
As part of the Content Team in George.com, you will work to deliver the following:
- Build and publish all new general merchandise products to the website, in line with the dot com trading strategy, using various CMS platforms
- Manage the process of GM range launches across the site, following multiple critical paths and communicating the status to the wider business
- Work with the buying and technology teams to obtain the product information required to display on George.com
- Regularly liaise with suppliers to obtain all product content and images required for the website
- Meet website CPS and CSAT targets by ensuring all relevant product information is available to the customer to stimulate purchase
- Seek to decrease bounce rate by owning and constantly seeking to improve the website PDP's (product details pages)
- Using your keen eye for detail and accuracy to proof read and sign off product content, keeping the customer at the forefront of your mind and challenging where necessary
- Ensure our products are available to purchase, working with supply and trading colleagues to ensure all in stock products are online and visible to the customer
- Learn about the categorisation, taxonomy, navigation and filters and how the customer uses these when they shop
- Conduct regular site audits and proactively seek out improvements to enhance the customer shopping experience on George.com
- Work closely with the Online Traders to deliver the overall dot com strategy and improve the website shopping experience
What you need: Whilst it would be beneficial, experience in a similar role is not essential and full training will be provided. You don't need to be a technical expert - we're more interested in your passion to deliver the very best for our customer.
Some key skills you'll require:
- Strong organisational and administrative skills, coupled with the ability to problem solve.
- Ability to prioritise and follow multiple critical paths at any one time, working to deadlines.
- A collaborator who enjoys working as part of a team
- A strong attention to detail
- Competent in Microsoft Office, specifically Excel
- An innovative, forward-thinker, who is comfortable communicating new ideas to the wider team.
- A passion for online/digital ecommerce with experience working in a retail environment.
- A passion for delivering the very best to our customers.
- Experience working with CMS platforms would be beneficial but not essential
If flexible working is important to you, then look no further! At George we are proud of our culture and our commitment to flexible working. This role is based at Asda House, Leeds.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 10% colleague discount and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be George and proud to be themselves.
