Webinar Co-ordinator Berkhamsted, England
Job description
Job Title: Webinar Co-ordinator (flexible hours)
Location: Remote working
Reports to: Head of Quality and Innovation, Operations
Pay: £10 per hour
The Opportunity
Are you looking for a really interesting temporary part-time role while still being flexible on where and when you work? If you are confident, adaptable, calm under pressure, good with people and able to commit to an average of 20 hours a week for 6 months, this could be perfect for you. You will develop useful professional skills and be able to add ‘cutting edge technical facilitation for international corporates’ to your CV. We provide a fun, stimulating and supportive environment where training is provided. Possibility to turn into a permanent career with Hult EF but currently we are only offering casual worker contracts.
We are looking to grow our pool of Webinar Co-ordinators (also known as Technical Facilitators internally) to support our virtual classes for our Executive Education programs. Your role is to ensure these online courses run smoothly from a technical perspective, and to support Faculty in giving participants an excellent experience. You will provide a friendly and reassuring presence, address questions, troubleshoot and run all technical features and platforms such as breakouts, polls, videos and mentimeters during the sessions. Your goal is to ensure everyone can engage well, feel well looked-after, and focus on the learning.
Professional and timely communication and attention to detail while remaining calm under pressure are pre-requisites to this role. You will be working in a supportive and accomplished Operations Team and alongside great Faculty and Sales colleagues.
Responsibilities:
- Providing excellent technical facilitation for virtual programs.
- Working with faculty prior the session to prepare and rehearse the technical elements and suggesting, where appropriate, best practices that may enhance the experience.
- Providing feedback to the Operations Team post-program to contribute to wider learning and future improvements.
Person Description
- Naturally organized, you have it all planned out.
- Efficient and on top of the details
- Have great people and communciation skills and presence to work confidently with senior clients and colleagues
- Stay calm under pressure and stressful environments
- Agile, tech-savvy and a quick learner.
Essential Requirements
- Eligible to work in the UK and based in the UK
- Great wifi, PC/laptop and headphones. Ideally to have a dual-monitor set up.
- Confident with technology, especially Zoom and Microsoft Teams
- Professional verbal communication
- Ideally, experience providing great customer service especially in a B2B environment
- Fluency in other languages is a merit, but not required
What we offer
- Training on Zoom and/or Microsoft Teams and best practices on Technical Facilitation
- £10 per hour, paid weekly.
- Statutory paid breaks
- Pro rata 20 days holiday
- Flexibility; we will ask which sessions you can cover to suit your schedule, but once confirmed you must keep the commitment
About us
Hult EF combine the strength of Hult International Business School and EF Education First to provide companies all over the world with practical, tailored learning focused on today’s most critical business competencies.
We remove barriers to international collaboration through language training; upskill employees in core business competencies through faculty-led programs; and build leadership capabilities through executive education and coaching.
With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.
Application
Applications should consist of a CV and brief cover letter, explaining why you think you are a suitable.
