Warranty Administrator Sunderland, North East England, England
Job description
We have a fantastic opportunity for a warranty administrator to join our Vertu Motors BMW Sunderland site!
We are offering a basic salary of £27,000 plus company benefits!
About the Role
The warranty administrator role is the key contact and relationship manager between our dealership network, customers and outside garages. The administrator will manage customer claims, ensuring that all warranty repair orders are issued for compliance and accuracy. The warranty administrator is fully responsible for communicating all aspects of the claim, from initial enquiry to job completion and will efficiently handle and resolve all claims by reviewing and managing all documents that may be required within the process.
As with all positions within Vertu Motors, warranty administrators are expected to uphold the highest ethical standards.
About You
Previous experience in the Automotive retail industry would be beneficial, but not essential as full training will be given. The successful candidate must be IT literate to at least an intermediate level. You must also have experience of strong relationship management with 3rd parties, as well as strong planning and organisational skills.
You will be able to learn, research, and adapt to new information quickly, whilst being able to take responsibility for actions and projects and have the ability to work on your own initiative. You must be able to analyse numerical data as well as other sources of information and provide an exceptional customer service.
What you can expect
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity
If you are interested in this fantastic opportunity then please apply today!
Job Reference: BMW00475
