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Job description

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking blooms.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers.

To continue our tremendous growth, we need the brilliant people to help us achieve our goals. We aim to deliver excellence at every point in the supply chain from distribution to processing, technical standards through to marketing, with consideration for our people and the planet at the heart of everything we do.

If this sounds like a company that you would like to be a part of, and you have the talent, energy, and drive to be a part of shaping our journey, we would love to hear from you.

We are currently looking for a Warehouse Section Leader (DAYS)

To lead, coach and mentor your team to deliver customer daily orders, to a high standard and in the most cost-effective manner whilst ensuring customer specifications and compliance with our site health and safety obligations are adhered to.

To work in collaboration and cross functionally across all Operations through the Supply Chain and departments.

On a daily basis you will be:

• Act as a Role model and ensure all company requirements with regards to the safety, quality and legality of the product are adhered to.
• To lead the team to deliver a quality and customer focused efficient packing operation on a day-to-day basis.
• Responsible for delivering of KPI’s and working within budgetary controls.
• Responsib for the completion of all training for MM Flowers employees and Agency workers to encourage and deliver a high standard of compliance within all operational areas. Support with the development of Standard Operating Procedures bespoke to your operational areas and comply with the process flows for training.
• Lead MM Employees daily and address employee relations working in collaboration with HR including conducting disciplinary meetings, absence meetings and supporting all other reasonable employee requests.
• Responsible for any recruitment within the department and new starter induction plans working alongside Line Management.
• Cover the Production Management team where necessary.
• Attend and lead daily meetings, reporting any areas of concern and recommendations for improvement and root cause analysis.
• Deliver and maintain the required hygiene (clean as you go) and safety standards within the company across all operational areas, providing training to Operatives and other team members as required.
• To motivate and develop the team to consistently achieve and maintain key performance indicators daily providing feedback when required.
• Demonstrate your understanding of the Human Resource Policies and Procedures in situations where applicable, taking the lead in resolutions. These include; Appraisal Training, Managing Agency Staff, Absence Management, Probation Training, Investigation & Disciplinary Training, Recruitment Training, Performance Management Training and Equality & Diversity Training.
• Undertake Company Induction & associated training (Food Safety Level 2, Health & Safety)
• Complete ILM Training, to utilise developed skills around Influencing Others, Assertion, Decision Making, Coaching Skills and Problem Solving.
• Attend the 09:00am Meeting and, where required, present KPI updates to the MM Flowers Management team who attend.
• Place Orders for agency staff in a timely fashion, where required, ensuring detail is correct and that line/cost efficiency is at the forefront of numbers.
• Approve Labour Hours, ensuring understanding and raising any anomalies with either the Labour Provider or the MMF Finance Team.

Production

• On an hourly basis, ensure adherence to the production schedule, raising any issues as necessary.
• Liaise with the Technical & Quality teams ensuring all customer specifications are met.
• Record and notify any additional costs of work against the agreed process with the Managers.
• Accurately record any waste from the lines.
• Accurately record counts for returned products to Intake.
• To operate and manage the Enterprise Resource Planning System (Rubicon) as required for the production process, ensuring sign off against all required procedures and SOPs.
• To lead the production team in delivering a quality focused and efficient packing operation daily.
• Carry out line balancing exercises against product flow and work rates, making and communicating necessary changes.
• To motivate and develop the team to achieve and maintain key performance indicators on an hourly basis providing feedback when required.
• Responsible for checking / signing labels in / out from the print room ensuring all policies and procedures are adhered to.
• Responsible for the completion of all start-up check production sheets and ensure all morning checks are accurately and thoroughly conducted.
• Conduct Line Meetings and attend the Daily Plan review.
• Manage Customer Visits and any associated pre-visit preparation. During visits meet the customer, conduct factory tours, answer any questions, and follow up any necessary actions.
• Successfully complete Food Safety Level 3 training
• Successfully complete IOSH Managing Safely training.

Warehouse

• Managing the Team effectively to ensure all core business activities are actioned and maintained daily.
• To operate and manage the Enterprise Resource Planning System (Rubicon) as required for the Warehouse processes.
• Good housekeeping keeping areas clean and tidy, challenging any mess. Ensure working in a clean and safe manner (Clean as you go policy).
• To lead the Warehouse team in delivering a quality focused and efficient operation daily.
• Managing the compliance against customer requirements as contained within the supplier handbooks.
• Assuming responsibility for booking of all outbound transport and communicating with Hauliers daily.
• Providing clear picking instructions to the despatch team.
• Clearly communicate with the wider MM Flowers Teams, in particular Procurement and Planning Teams.
• Responsible for generating clear and accurate delivery notes and load plans.
• Assuming the role of Rubicon Expert within the Despatch Team and providing adequate training to others.

Intake

• Work with the Intake Manager/planning teams to ensure the correct stock is available for production on time with correct quantities.
• Ensuring all arrivals are booked in correctly against the expected arrivals.
• Ensure 100% pick to order process to productions lines.
• Responsible for delivering accurate stock counts and minimising waste.
• Responsible for accurate scanning to location and managing discipline in maintaining this process to encourage efficiency.

What you can already do.

• Must be able to work under pressure and meet deadlines, whilst maintaining a positive attitude and providing exemplary customer service.
• Previous experience within Fresh Produce / Food Production / FMCG environment.
• Good standard of education, specifically in English and Math’s.
• Previous supervisory experience and management of a team.
• Excellent communication skills.
• A keen eye for detail.
• Flexible approach to work.
• Work on own initiative.
• Team player able to focus on departmental goals whilst respecting the needs of others
• Able to identify opportunities for process and operational improvements and implement appropriate changes to deliver these benefits.
• Demonstrate eagerness in personal development.
• Hold a MHE Certificate (specific to Despatch and Intake).
• Ideally hold a current FLT CounterBalance, Reach or PPT (specific to Despatch and Intake)

So why MM Flowers?

· We offer you an environment where we encourage you to think outside the box and challenge the status quo.

· Teamwork is fundamental and you will be welcomed with open arms.

· We celebrate successes and support career development opportunities.

What will your current colleagues say about you?

· Motivated to deliver excellence.

· You are both calm and focused and works well under pressure.

· Excellent communication skills to work effectively with the different business areas and key stake holders.

So, what’s the package? When you work at MM Flowers you get more than just a salary.

· Holiday allowances are calculated on the days worked and you can find your allowance in your offer letter.

· Pension Scheme - You will be auto-enrolled onto the company pension scheme after 3 months. At present we operate an auto enrolment scheme where you will benefit from contributions from us.

· Onsite Parking – free parking is available onsite.

· Recommend a Friend Scheme – £250 is payable to you when you recommend a friend who is successful through the application process and successfully completes their 3-month probationary period.

· Career Progression – we actively encourage employees from within the business to consider roles which become available and whether that be within their field or want to consider a cross functional move.

· Wonderful working environment– we are all working in a modern contemporary purpose-built State of the Art facility.

· We are committed to an open ethical and fair working environment and have a Whistleblowing Policy in place to ensure complaints and concerns are handled appropriately.

· We work with an Occupational Health provider to support employees both mentally and physically.

· We run corporate engagement initiatives throughout the year.

· We gather employee feedback annually to see how we can improve the employee experience.

· Grocery Aid

So …… what are you waiting for, we would love to hear from you.

If this position doesn’t match your experience but you love the sound of MM Flowers we welcome speculative applicants, please forward your cv and a covering letter about the type of role or function you are interested in being considered for.

MM Flowers are a proud equal opportunity employer, and we understand the benefits of nurturing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, national origin, age, sexual orientation, gender identity, gender expression, disability, genetic information. Applicants who require a reasonable accommodation to complete the job role advertised are encouraged to apply.

We believe we can only achieve our potential if we employ a diverse population of people, ideas, and perspectives. We are committed to grow our workplace culture, encouraging team members to feel unique valued and engaged, enabling them to achieve their full potential.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift

Ability to commute/relocate:

• Alconbury and The Stukeleys: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: MMSLD