warehouse manager London, England
Job description
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About the role
The retail back of house operation supports all of the retail commercial outlets including on-site shops, pop-up shops & e-commerce. Processing all stock deliveries, shop and customer orders in a timely fashion to maximise profit and availability to visitors at all times. NHM Warehouse operates a 5 over 7 Rota with one full weekend in four.
Working as part of a team of motivated colleagues, passionate about retail, logistics and customer service, the role includes:
- Booking and processing stock deliveries from suppliers and investigating variances.
- Fulfilment of shop and website customer orders. Producing picking lists, Creating Transfers.
- Upkeep of stock locations and inventory management.
- Opportunity to obtain Forklift Truck and Electric Pallet Truck certification.
- Maintain KPI’s to evaluate, Booking In, Order Picking Efficiency & Order Picking Errors
- Carrying out Rolling Stock Checks in the warehouse, investigating stock variances.
Line manage and train Warehouse Operatives as required.
Main Responsibilities
- Assist the Warehouse Manager with all aspects of warehouse stock control. Manage warehouse assistants and Agency staff to always ensure a well-organized and well-maintained warehouse operation.
- Oversee one or more of the four core warehouse zone teams –
- Goods In: Process delivery bookings, stock receipts, customer returns, shop returns and damages. Communicate with On Site Goods in Team to ensure smooth transition of incoming stock.
- Stock Management: Replenish warehouse, pick orders for shops, online customers, and wholesale.
- Goods Out: Check and pack all outgoing orders for Wholesale and Amazon Fulfilment and process through the Stock Management System.
- Ecomms: Process online Web orders, making sure all orders are picked and packed to be despatched in the allotted time frame.
- Complete bi-annual and weekly rolling stock takes, and any subsequent recounts as defined by the Central Team. Ensure all counts are signed off by the Warehouse Manager.
- Report instances of inventory variance to the Merchandising Manager for inclusion in future rolling stock takes. Complete stock loss investigations and report findings to Merchandising Manager, Warehouse Manager.
- Communicate internally and externally with customers, suppliers and NHM stakeholders in a professional manner at all times whether by phone or e-mail, reflecting Museum values and customer service standards.
- Always comply with the Museum’s Health and Safety and Fire Safety policies and procedures and with the HASAW act. Report any health and safety or facilities concerns to the Warehouse Manager in a timely fashion.
- Monitor output and efficiency and report data to the Warehouse Manager.
- Train and multi-skill all colleagues in all aspects of the business.
- Ultimately, the candidate should be able to ensure productivity targets, KPI’s are achieved and that the warehouse processes are running smoothly and efficiently.
About you
- Experience of managing/supervising warehouse operatives in a similar fast paced environment
- Minimum of four GCSE qualifications (or equivalent) in English & Mathematics.
- Experience of working in a busy commercial warehouse environment
- Familiarity with Cybertill/Magento or similar Stock Management Systems
- Good communication and presentation skills - Telephone and E-mail
- Passionate about customer/Inter Departmental service.
- Working knowledge of Microsoft Office (including Word, Outlook and Excel.)
- Counterbalance Forklift Truck certification is an advantage though full training will be offered.
- A Practical understanding of Health and Safety within a fast-moving warehouse environment is desirable.
- Able to prioritize work in a calm and efficient manner in a fast-paced multi role warehouse environment.
- Must function well with minimum supervision. Must be a detail-oriented individual with good organizational skills and eye for detail.
- Ability to function in a supervisory capacity to facilitate a busy workflow and plan activities/workload/Projects as required.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 20 Kilo’s. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
What we offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent) Total 35.5 days.
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
How to apply
If that sounds like you, please apply online on the Natural History Museum’s careers portal, at https://careers.nhm.ac.uk/.
Closing date: 9am, Thursday 13 July 2023
Interviews expected w/c 24 July 2023
Salary: £27,231 per annum
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
Job Types: Full-time, Permanent
Salary: £27,231.00 per year
Benefits:
- Canteen
- Company pension
- Employee discount
- On-site gym
- Sick pay
- Store discount
- Work from home
Work Location: In person
Application deadline: 13/07/2023
Reference ID: Natural History Museum
