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About Deliveroo Hop

We are on a mission to be the definitive food company and we launched Deliveroo Hop September 2021 as Deliveroo's speedy grocery delivery service. Whether it is your weekly shop or the forgotten milk, Deliveroo Hop will come to your rescue delivering your essentials in as little as 20 minutes. Now, you don't need to worry about that morning coffee you most desperately need, Hop has you covered.

We have partnered with leading supermarkets such as Morrisons so you can get the freshest, tastiest food and all of your must-haves right to your front door.

If you don't have the exact experience to join us in our dark stores, that's okay, we're looking for motivated, driven people to become part of Roo and who are eager to make a difference. Deliveroo is committed to training our staff and helping you build your career from day one.

The Role

Reporting to the Warehouse Manager, the role of the Warehouse Assistant Manager is to help to drive the highest performance possible within their Warehouse. This includes maximising customer satisfaction, striving to achieve optimum productivity, maintaining stock accuracy and tightly controlling inventory and minimising all wastage. The Warehouse Assistant Manager will also oversee the site in the Warehouse Managers absence.

What you'll be doing

• Lead in accordance with the Deliveroo values and ensure your team follows suit
• Develop, train and motivate all employees to achieve targets
• Ensure the correct hours logged for all employees
• Conduct regular stock counts and inventory checks to ensure loss is minimal
• Oversee rotation to ensure food wastage is avoided
• Ensure a well maintained warehouse and authorising repairs
• Assume responsibility for ensuring that the correct policies, procedures and protocols are in place to ensure we operate at the highest standards of food safety
• Perform regular Health & Safety checks , including completion of all monthly audits
• Ensure sites are well maintained to reduce the need for repair works
• Resolve all customer complaints promptly to retain customer loyalty
• Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g.neighbours, landlords and contractors

Requirements

• Managerial experience in a Grocery environment
• A good understanding and track record in managing and influencing KPIs and performance
• Great knowledge of food safety & health and safety compliance requirements
• Flexible working schedule work over evenings and weekends
• Comfortable working with technology
• Have a 'can do, never give up' attitude
• First Aid training ideal (training provided if required)

What to expect from the interview process

• Step 1: apply for any role you'd like to be considered for - we'd love to hear from you!
• Step 2: we'll send you out an online assessment which needs to be completed before we progress you further. (All instructions will be sent to your email address so please ensure you check your junk folder too!)
• Step 3: if you are successful with the assessment, one of our recruitment team will be in touch to say hello and understand more about your experience
• Step 4: if we decide to progress your application, you will be invited to an interview with our HR Business Partner
• Step 5: if you have passed the first stage of the interview, we will invite you to the next stage of the recruitment process which will be an informal chat with one of our team members
• Step 6: if you have been successful, we will invite you on site for a visit and meeting the team
• Step 7: We'll come back to you quickly after your interview to let you know the outcome!

Benefits

• 25 days holiday
• Life assurance
• Deliveroo Plus subscription which gives you access to exclusive offers and free delivery on selected orders.
• Access to discounts in other companies via our benefits portal
• Employee assistance programme
• Company paid team meals and nights out
• Online learning courses delivered by global universities
• Clear career development path
• Subsidised health insurance & dental insurance
• Cycle to work scheme
• Pension
• Lots of growth opportunities and on site training. This position can transition into a Warehouse Supervisor, Warehouse Assistant Managers and Warehouse Manager!
• Wide range of additional benefits including discounted gym subscription, wellbeing and pension contributions

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.