Warehouse Admin Stoke-on-Trent, England
Job description
About The Role
You will work closely very with our Site Manager and operations Manager on a daily basis to make sure that the site runs smoothly and that each and every one of our customers receives their appliance on time, every time. You will work very closely with the routing team at our Head Office and provide continual support to the Self Employed Drivers throughout their day, dealing with any issues that might arise.
Here's What You Can Expect To Be Doing
Our Warehouse Admin will ensure that the daily site operation runs effectively at all times. You will provide on-going support to our operation in making sure that deliveries throughout their day are efficiently completed, on time, every time whilst remaining calm under pressure. You will;
- Communicate with the multiple different departments to ensure that our days operation runs smoothly
- Update daily reports and log any issues.
- Fleet allocation
- Communicate with the Driver’s ensuring that any statements and paperwork is completed at the earliest opportunity
- Communicating with Shunter’s and Trunk Drivers making sure that the vehicles and trailers are allocated to the right locations
- Record and communicate out any issues to the relevant teams
A Few Things About You
- Maximise on quality, time and cost by ensuring that all vehicles are loaded efficiently, within legal and safety guidelines
- Support with performance on agreed KPI’s
- Smooth running of the night time operation
Behaviours
You need to be able to build lasting, effective relationships with people around you even under pressure and in difficult situations. You must be smart enough to think on your feet and have a passion to drive our performance paying careful attention to the service we deliver for our customers. You will be enthusiastic and driven towards achieving high standards of quality and be bold enough to make key decisions quickly and trust your own judgement in the absence of the Operations Manager.
- An in-depth understanding of a logistics operations
- Experience of working to tight deadlines
- Experience of working in a transport/logistics environment with daily fluctuating workloads
- Able to react quickly to information, helping solve any challenges to routes
Skills
- Able to remain calm and focused under time pressure
- Able to solve problems independently and with confidence
- Able to communicate effectively especially by email and phone
- Has a logical and methodical approach to all tasks
- PC literate, particularly Microsoft Packages
- Experience using in-house transport management systems is an advantage
A Bit About Us
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Our Benefits
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
- 24 days holiday (Excluding Bank Holidays)
- At least 5% contribution pension scheme*
- Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.
