Ward Clerk (Band 2) Keighley, England
Job description
Ward Clerk Position (Children's Ward)
20 Hours per week - Mon & Tues 8-3:30pm & Wed 8-2pm
An opportunity has arisen for an experienced, motivated, enthusiastic and flexible individual to join our busy ward clerk team working as a Ward Clerk on our busy children's ward. The hours of work are as stated above.
You will mainly play a key role in the day to day running of a busy ward ensuring that the administration of the patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration experience essential, as is computer literacy and customer service skills.
You must be able to work with discretion and maintain confidentiality at all times. You will be well organised and able to use your own initiative in a demanding environment, have the ability to work under pressure and be flexible. You should possess excellent communication and interpersonal skills, and have an good understanding of Patient Administration systems but not essential as training will be given.
Assist in the welcome and reception of patients and visitors into the clinical area, maintaining a courteous and professional manner at all times.
Handle telephone calls and face to face enquiries from relatives, hospital staff and members of the Public in a constructive and sympathetic manner referring to the appropriate person where necessary.
Use computer skills and other clerical activity to perform the correct procedure for admission, discharge, transfer and death of patients and make arrangements for follow up appointments in the manner laid down by the Trust.
To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust, and maintaining confidentiality.
Report any errors, duplications or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.
Ensure that patients’ medical records are available on the ward, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.
Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.
For further information and full details of the job role please see the attached job description.
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA
For further information and full details of the job role please see the attached job description and person specification.
