Ward Clerk King's Lynn, England
Job description
Ward Clerks will be the first point of contact for visitors, patients and other staff of all disciplines and will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients and to ensure the smooth running of the Same day emergency care department.
The post holder will act as liaison between the clinical team, the patient and next of kin and other third parties when necessary.
The post holder will be part of a multi-disciplinary team.
Ensure the health records and any correspondence regarding the patient’s elective admission is prepared with all necessary documentation available for the patient’s arrival.
The post holder will be responsible for updating the Patient Centre PAS with all admission, discharge and transfer activity that had not been input since the last duty shift and ensure that real time activity is also input during the hours of attendance for the current duty shift.
The Queen Elizabeth Hospital (QEH) King’s Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.
We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech.
In February 2022, the significant progress that has been made at QEH in just three years since 2019 was recognised by the Care Quality Commission who rated the Trust as ‘Good’ in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures). We have an absolute determination to continuously improve care and services for our patients and their families.
Responsible for checking that each Theatre list will have sufficient beds and where this is not the case liaise with the Booking Managers to resolve the matter. Where necessary make contact with patients or their carers/parents etc to cancel expected admission and notify of alternative date or advise on order of priority and the likelihood of the timing of the procedure/treatment.
For further details please see the attached job description and personal specifications.
