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Reporting to the Ward Manager, the post holder is responsible for providing a comprehensive reception and administrative service to patients, visitors and ward staff to ensure the smooth day-to-day running of the ward area. The role is an important part of the administrative team within the hospital.

Responsibilities:

• Meet and greet visitors to the ward
• Provide a prompt and efficient telephone response service on the ward
• Ensure that all communication is within the boundaries of patient confidentiality, and seek guidance when unsure
• Ensure the ward administration systems are in place, to support the clinical team
• Prepare patient admission packs
• Record patient admissions and discharges on the relevant IT systems
• Arrange sick certificates for patients on admission and throughout their stay as required
• Obtain patient records from other hospitals as required
• Communicate with the Admissions team, Bed manager, Medical Secretaries and other colleagues regarding bed availability and related matters
• Document information in accordance with Record keeping and GDPR standards
• Order stationary and food supplies for the ward
• Sort and process incoming and outgoing mail on the ward
• Book patient transport as required
• In liaison with site reception, provide a room booking service for the ward
• Undertake photocopying, filing and archiving services
• To maintain patient confidentiality in accordance with the Data Protection Act – Update with GDPR& Priory Group policy