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Job description

We are currently looking for a friendly, enthusiastic and reliable individual to join our Care of the Elderly team on Ward 25.

Previous telephone and computer skills are required, and excellent communication and organisational skills are essential. A polite and courteous manner towards patients and relatives will also be essential for the role, together with your ability to work under pressure as part of a team on a busy medical ward.

The successful candidate must be able to prioritise their workload on a busy acute ward, work flexibly and be ready to adapt to changing priorities at short notice.

If you share our passion for care and feel motivated to work in a demanding but also richly rewarding environment, we would love to hear from you.

• To ensure that all notes are retrieved and prepared for patient’s attending and leaving the ward
• To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated
• To ensure the timely admission of patients onto Careflow
• Booking patients appointments
• To ensure that medical notes are taken to Coding to ensure that all patients’ episodes are coded
• Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Medway)
• Make and receive phone calls to and from various stakeholders (internal and external to the Trust)

Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.

Alongside a full range of local hospital services, we provide breast screening services for Gateshead, South Tyneside, Sunderland and parts of Durham – and we are the North Eastern hub for the National Bowel Cancer and AAA Screening Programmes, covering a population of around seven million people.

Please see the attached documentation for full details of job description and main responsibilities of the role.