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Ward And Dialysis Administrator
Cromwell Hospital, London, SW5 0TU
Permanent
From £27,000 + Fantastic Benefits
Full time (37.5 Hours Per Week, Mon – Sun)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

To help facilitate the delivery of high-quality clinical services through the efficient coordination of the activities within the medical Ward at the Cromwell Hospital and have responsibility for ensuring a safe, efficient clinical service with the assistance of the clinical leads and always ensure a continued and progressive service.

What You’ll Do:

• To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.
• To have an efficient telephone manner in order to take and give accurate information.
• Liaise regularly with Reservation and the Accounts Department to ensure a smooth flow of admissions, ensuring patient payments are in order prior to admitting to Unit.
• To assist in the pre-admission process and take responsibility for obtaining cover on all sponsored cases, updating the records, referring and following up on queries as necessary.
• Assist Patient Accounts by explaining financial agreements for guaranteed/sponsored and insured day cases and obtaining signed agreement.
• Ensure costs are entered correctly and patients charged accordingly using the hospital system.
• Co-ordinate department activities, including patient and referrer liaison tasks.
• To actively encourage new business into the Ward.
• To review and revise where necessary all administrative protocols.
• Co-ordinate bookings for procedures with various internal and external hospital departments.

What You'll bring:

• Administration experience
• Computer literate – Word and Excel
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills.
• Able to work on own initiative, prioritise work and meet deadlines.
• Work collaboratively with colleagues.
• Assertive, articulate and polite.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• One off Golden Handshake payment (T’s and C’s apply)

• Payment of Professional Registration fees

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Support with travel costs via a season ticket loan or cycle2work

• Discounted access to online gym sessions through Gympass

• Various other benefits and online discounts

• Free onsite massages as a recognition for your hard work

• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in

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