Waiter/Waitress London, England
Job description
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel
Position Summary
As a Waiter / Waitress of Booking Office at St Pancras, you are responsible for delivering a five-star food & beverage experience. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures.
You can either make or break a guest experience depending on the service you provide. Product knowledge, menu knowledge and the right amount of experience are absolutely essential for you to be successful in your role. We are in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction.
You’ll need to know your stuff:
- Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
- Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience
- You must be proactive in learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this
- Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets – if you do not keep up to date with changes within the department, you will not be able to successfully execute this
- L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already
- Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role
You’ll be expected to deliver on the following:
- Maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, The Hansom, MI+ME, In-Room Dining/Mini Bars and banqueting operations (including banquet room setups and banquet service)
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times
- This is a multi-functional role, which is based across all venues and types of service delivery at the hotel. A Waiter/Waitress will multitask between floor service, bar-tending, barista, hosting, banqueting service and rooms setup on any given day and in any outlet as directed by supervisors or managers
- You are expected to carry out any other duties that may be required by the hotel management team as the need arises. Please note that this may include assisting departments other than F&B if required on either an ad-hoc or a continuous basis.
- Shift patterns for this role are not set and will require you to be available for morning, afternoon or overnight shifts as per the rota, on either an ad-hoc or continuous basis. Requests for continuous specific shift patters unfortunately cannot be agreed to. Individual requests for specific or ‘one-off’ days off will be reviewed on a case-by-case basis as they arise and may be granted for a specific week however will unfortunately not be granted on a continuous basis
Perks you deserve:
- Free St Pancras Experience including plus one.
- Free Access to the Gym and spa.
- Free meals at work
- Free uniform & dry-cleaning service.
- Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
- Discount of 50% in any of the St Pancras outlets.
- Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
- Travel Loan.
- 20 days holiday increasing with service.
- Annual Performance Review pay.
- Cycle to work scheme.
- Recommend a Friend scheme £400.
- Pension & Life Assurance.
- Employee Assistant Program.
- Comprehensive Training and Development program.
- Awards and recognition celebrations and many more….
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Types: Full-time, Permanent
Salary: £27,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 23092126
