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Job description

"Be BIG" at Big Mamma

The TEAM is growing, and we are looking for very talented WAITER & WAITRESS ready for a big challenge: The Best Customer Experience Ever!
LOCATIONS: Gloria (EC2A 3QR), Circolo Popolare (W1T 1HX), Ave Mario (WC2E 8QG) or Jacuzzi (W8 4SJ)

WAITER & WAITRESS

Our offer:

• Highly competitive salary of up to £16,50 per hour + tips depending on sales (that's up to £38K per year!)
• Full time role
• 2 consecutive days off per week
• 28 days of holiday per year
• Permanent contract
• Meal on shift: we serve the staff meal before the lunch and dinner shift
• Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends
• Perkbox app: exclusive access to discounts and perks for a great range of shops and activities
• Referral scheme: "porta un amico" bonus scheme - £ 500 when you refer a friend*
• Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.
• Geographical mobility in UK & Europe across all our venues
• And much mooore!

Your mission:

• You will be the ambassador of Big Mamma values: you adopt a warm, smiling, professional attitude towards the customer, help your colleagues during service and adopt a "problem solver" attitude.
• You will guarantee the quality of service in the dining room: you ensure a "Big Mamma style" service and you are responsible for the accuracy of the service. You are responsible for the speed of service and the optimisation of table rotation.
• You will be responsible for the well-being of the customer during their time with us: you will ensure a 5 star service and contribute to providing the best customer experience at every stage of the service.
• You will master the knowledge of our products, wines and cocktails and participate in the training of the more junior CDRs.

Your skills:

• Big big Smile!
• Great energy, proactive attitude and team spirit
• Boundless passion for pasta, pizza, tiramisu e tutti i buoni prodotti!
• Previous experience as Waiter/Waitress or Chef de Rang
• English intermediate, Italian would be a plus

Start date: ASAP

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, age, or any other characteristic protected by law.

Job Types: Full-time, Permanent

Salary: £13.00-£16.50 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Signing bonus
• Tips

Work Location: Hybrid remote in London, W8