Voice Operations Manager Birmingham, England
Job description
Location: UK Wide and Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full Time (37.5 hours per week & Ad Hoc on Call)
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
What you’ll do
As a Voice Operations Manager, you will be responsible for supporting the Voice Fault Management group, providing 3rd line technical support and enabling the group to meet the requirements and SLA's of customers. You will introduce and maintain fully tested fit for purpose, monitored platforms into the live environments. You will maintain platforms, keeping the patch current and testing patches in a lab environment to be applied across the live.
- Support Design with introduction of customer solutions.
- Support Complex Fault investigations
- Provide mentoring to improve team performance and personal development.
- Line management for 3rd line Platforms Specialist SME’s
- DOA for Senior Voice Operations Manager.
- Support Contract management and negotiations for all Voice Platform Suppliers.
- Ensure the integrity of billing data transfer.
- Define the support tools and facilities required to support the above activities centrally.
Who you are
A motivated and adaptable individual with the ability to support innovation and support a challenging environment
Customer focused, Team player with excellent communication (Written and verbal) and interpersonal skills.
Voice skills are essential - this role covers the entire enterprise business area for the UK.
Proven track record in Network Operations Management
You must be able to demonstrate technical knowledge and processes
Telecoms/ Engineering qualification is beneficial
Previous Telecoms experience is expected
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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