Visitors Service Assistant Forest Hall, England
Job description
Location:High Force Hotel and Waterfall
Department:Leisure and Tourism
Employment Basis:Seasonal (Weekends, Holidays and Evenings)
Salary:£11.25 per hour plus service charge
Intro
Do you love meeting new people and sharing your passion for where you work? Are you cheerful, hardworking and confident to deal with members of the public? Would you love to work in a spectacular location with amazing scenery? In this role as visitor services assistant you will be in a prominent customer facing role, providing information and sales in one of the most beautiful parts of the country.
Job details
High Force Hotel and Waterfall is situated in the North Pennines Area of Outstanding Natural Beauty and the waterfall attracts tens of thousands of visitors each year, being one of the most iconic visitor attractions in the North of England. The hotel has 11 guest bedrooms, all designed and finished to a high standard and retaining many of the original features of this beautiful country inn.
We are seeking a candidate who has a capacity for hard work and loves providing exceptional customer service, even if you do not have experience in a similar role.
The visitor services team are the first point of contact for visitors, so we are looking for someone who excels in delivering first class customer service with genuine warmth and positivity. Visitors might need information, to purchase a ticket or to buy a hot drink, and we are always happy to help. You will use an EPoS till system to process sales but we can provide training if this is something new.
What we need to see
We are seeking chatty, confident people to join our team, greeting visitors at our busy arrival kiosk, selling admission tickets ice creams, hot drinks and other food and drinks.
An understanding of the local area would be useful, to offer advice and directions but we can provide any training required.
If you are reliable, fun and enthusiastic you will be joining a vibrant working environment with a passionate team in place. Ideally, we are looking for well presented and customer orientated people who strive to provide outstanding service to each and every customer. You will be required to assist our day visitors with any information requested in a friendly and efficient manner.
Other qualities we are on the lookout for include: -
- Excellent communication skills.
- Commitment to delivering excellent customer service.
- Good command of English.
- Standards driven.
- Excellent personal presentation.
- Confident and proactive.
- Able to cope under pressure.
- Ability to think on your feet using own initiative.
- Consistent approach to hospitality.
- Flexible approach to support the needs of the business.
This position is well suited to anyone who has time on their hands, especially through the busy Easter and Summer holiday periods but hours may be available all year round. The candidate must have a degree of flexibility but set shifts could be considered.
Overview of Raby Estates
Raby Castle near Staindrop has been the home of the Vane family for generations and is open to visitors. Lord and Lady Barnard seek to develop the Castle and grounds so that it becomes one of the foremost visitor attractions in the North.
The Raby Estate comprises substantial landholdings and trading operations include in-house farms, let farms and residential property, along with sporting enterprises across Estates in Co Durham and Shropshire. We also have visitor attractions at Raby Castle, High Force Hotel and Waterfall in Upper Teesdale and The Wrekin in Shropshire.
As well as the Estates own Home Farm in Raby Park, there are many tenanted farms and a large number of houses and cottages in villages around Teesdale, many are whitewashed farmsteads and houses where families have been tenants for several generations.
What weve got to offer
Its people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, its our people that make Raby special.
We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.
As well as some of the most iconic locations to work we offer:
- Attractive Salary above NMW
- Uniform
- Free car parking
- Continuous improvement through staff training and staff development programmes
- Discounts at our retail and food outlets
- Discounts to our Shropshire holiday cottage and High Force Hotel
- Free access into our leisure attractions at Raby Castle and High Force
- Private, behind the scenes tour of Raby Castle
- Raby Estate social events throughout the year
How to apply
If you would like to be part of our journey, wed love to hear from you. If you feel you have the necessary skills, experience and personality to undertake this role, wed love to hear from you.
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