Visitor Officer Galashiels
Job description
JOB DESCRIPTIONPost:Visitor OfficerDirectorate:Commercial ServicesReporting to:Operations ManagerJob Purpose:Take an active role in the day to day operation in all aspects of the venue (front desk, galleries, café and gift shop), working as part of a team to ensure successful delivery of services to the public.Below is a range of tasks you will be required to perform in the role. You will be trained on all aspects, with rotation of duties managed through the staff rota.Duties include:1. To champion a world class visitor experience at all times and act as a role model for exceptional service.2. Undertake reception duties, (eg admission of members of the public, dealing with enquiries, process bookings, dealing with retail sales, maintain and monitor records, etc)1. Work in the Visitor Centre shop actively upselling products, re-stocking shelves and ensuring general up keep of the area.2. Work in the visitor centre café preparing and serving light meals, snacks, hot and cold beverages.3. Control stock rotation and manage stock levels in café4. Manage stock inventory for retail and visitor materials.5. To proactively encourage donations, take every opportunity to upsell events, café and shop facilities, including corporate events and group bookings.6. Accurately deliver GTOS Visitor Centre and local visitor information using a range of resources including, on site materials and digital tools.7. Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of food waste, washing up, cleaning of equipment, stores, customer toilet checks throughout the day, stairwell and lift clean and clear of any debris, welcome area outside building is clean as well as all public facing areas of the visitor centre.8. Assist with development of profitable retail operations and excellent customer service.9. Assist with the proper security of the venue, including key holding duties.10. In line with legal and operational guidelines, process cash, cheque and card transactions, bank income and complete daily and weekly income records11. Assist at events including private views, education activities and group visits12. Undertaking minor maintenance/ repairs as directed to the displays, fixtures and fittings, including replacing light bulbs (where possible), monitoring environmental conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to the Centre Manager for attention13. Build and maintain good working relationships with colleagues within the organisation14. Comply with, and ensure compliance with, all Live Borders policies and procedures15. Ensure services meet Health and Safety standards established by Live Borders16. As an employee you must take reasonable care for health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out.Employees shall work in accordance with policies, procedures, information, instructions and/ or training receivedThis job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as required.Other details:Requirement to work out of hours on occasionPostholder will work 5 days from 7 to suit the requirements of the businessRequirement for PVG/Disclosure check – None.PERSON SPECIFICATIONEDUCATIONEssentialKeyDesirableKeyA good all round standard of educationApp/ IntRecognised Customer Care CertificateApp/ IntEXPERIENCEEssentialKeyDesirableKeyMinimum 1 years’ experience of working with general publicApp/ IntReception/ Front of House work in a tourism businessApp/ IntExperience cash handlingApp/ IntSales/ retail experienceApp/ IntTeam workingInt /RefKeyholding and setting security alarm systemsApp/ IntForeign language skillsApp/ IntSKILLS AND KNOWLEDGEEssentialKeyDesirableKeyExcellent communication and interpersonal skillsApp/ IntKnowledge of local areas and interest in museums, local history and heritageIntNumeracy skillsIntIT proficientApp/ IntWillingness to carry out lone working and to comply with a lone working telephone call in systemIntAbility to work to direction of the Centre ManagerIntGood timekeepingInt/ RefAbility to contribute confidently in a variety of team settings and work with a wide variety of people and organisationsApp/ IntAssessed by:App. = Application Int. = Interview Ref. = ReferencesT. = Interview TestJob Types: Permanent, Part-timePart-time hours: 29 per weekSalary: £10.90-£11.30 per hourBenefits:Cycle to work schemeFlexitimeGym membershipLife insuranceSick paySchedule:FlexitimeMonday to FridayWeekend availabilityAbility to commute/relocate:GALASHIELS: reliably commute or plan to relocate before starting work (required)Experience:Customer Service: 1 year (preferred)Work Location: In personApplication deadline: 24/07/2023Reference ID: 0758