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At Fountains Abbey & Studley Royal we’re known for delivering an excellent visitor experience and this role will be integral to that, ensuring we’re keeping the visitor at the heart of our decision making, creating experiences that really are for everyone to enjoy. We're looking for a dynamic individual with a passion for fantastic service and a keen eye for detail to assist with the smooth operational running at this incredible World Heritage Site.

If you have any questions about this role please contact: [email protected]

What it's like to work here:Fountains Abbey and Studley Royal is one of 1154 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale Area of Outstanding Natural Beauty, and close to the city of Ripon, the estate is iconic in the North of England.

The River Skell winds its way through an 800- acre estate of contrasts and surprises. The abbey ruins tell the story of 400 years of monastic life, years of riches, ruin and revival, brought to a close by the dissolution of the monasteries under Henry VIII. Studley Royal Water Garden, with its elegant canals, follies and eye-catchers was the height of fashion in Georgian times, with the designers cleverly incorporating the abbey ruins into their grand vision.

Together with a deer park, Cistercian Mill, Victorian Church and an Elizabethan style manor house it’s clear why the estate is one of the most popular National Trust places to visit.

Providing a great visitor experience and looking after this special place is at the heart of what we do, and we’re passionate about getting the details right. Whether you’re giving our visitors a warm welcome, caring for our buildings or collections or improving conditions for wildlife, every contribution ensures that nature, beauty and history continues to thrive at this special place.

What you'll be doing:We’re a busy and complex property, welcoming over 400,000 visitors every year with ambitious plans to develop our visitor experience as we work towards our 900th anniversary in 2032.

As a Visitor Experience Officer, you’ll be responsible for helping to ensure that the day to day operational delivery is as smooth as possible for our visitors. You will work with other property teams to ensure we’re keeping the visitors at the heart of our operational decision making, ensuring a visitor journey which is welcoming for everyone.

Working with our spirit of place, you’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota and occasional weekend and evening work to help run the visitor operation.

Please also read the full role profile attached to this advert.

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

• A flexible customer focused approach, with high standards of customer service

• Excellent people skills, enabling strong relationships, both externally and internally

• Experience of working to multiple deadlines and managing own workload

• Outstanding organisation and planning skills, and a good eye for detail

• Understanding of the aims and ethos of the National Trust

• Excellent communication skills, both verbal and written

• A hard working approach, be committed and a team player

• Strong IT skills - Microsoft Office, as well as web and social media applications

• Experience of producing interpretation, marketing or promotional material

• Knowledge of relevant Health & Safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice