Visitor Experience Host Cambridge, East of England, England
Job description
Please note this is a 29.5 hour a week post, so the salary of £22,630 - £25,285 is pro-rated to £18,290 - £20,435.
Interview date: 5th or 6th July 2023
The Fitzwilliam Museum: As the principal museum of the University of Cambridge and the largest cultural venue in the region, The Fitzwilliam Museum acts as a crucial bridge between the University, the city, and the rest of the world, and has an international reputation for extraordinary research, world class exhibitions, award-winning public programmes and significant collections spanning many cultures and centuries.
The role: We are looking to expand our team of Visitor Experience Hosts and are seeking positive, motivated team players who love the visual arts, working with people and have excellent visitor/customer services skills and experience, ideally gained in a museum, arts & heritage, tourism, hospitality, or retail setting.
We strive to deliver a world-class visitor experience to all our guests and embody the core values of The Fitzwilliam Museum: we are inclusive, thoughtful, distinctive, welcoming, rigorous, challenging, unexpected, uplifting, and entertaining.
As a Visitor Experience Host you will engage fully with our visitors to tell the stories of our collection and exhibitions. You will offer a warm and inclusive welcome to all visitors of the Museum, from our local audiences and community groups to people visiting from overseas.
From that first warm welcome, through to proactively helping our visitors engage with the collections, promoting the benefits of becoming a Friend of the museum and saying goodbye, you will ensure our visitors get the most out of their visit. You will personify the principles of our Visitor Experience Charter and ensure high standards of communication with our visitors are always maintained, being clear, consistent, warm, welcoming, and friendly, from the moment they arrive to when they leave.
As well as delivering exceptional customer service you will also be responsible for the safety of our visitors and collection, adhering to all standard operating procedures and emergency plans.
As part of this role, you will be required to work across a seven-day rota, with considerable weekend working and some bank holiday working requirements. There will also be an opportunity to undertake additional voluntary 'event shifts' during evening and other out-of-hours events.
We are particularly looking for: A flexible customer focused approach, with high standards of visitor service. Excellent people skills, enabling strong relationships, both externally and internally. Excellent communication skills, both verbal and written. The ability to be welcoming and friendly while ensuring a safe and secure environment for people and collections.
We offer: An encouraging and supportive environment, an attractive pension scheme and many employee benefits such as: shopping discounts, cycle-to-work and various employee assistance schemes.
Please note: Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure check (criminal records check), and a security check.
Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We are committed to promoting diversity and inclusion, and particularly welcome and encourage applications from individuals from all backgrounds, particularly women and candidates from underrepresented communities, including those from Black, Asian, and Minority Ethnic backgrounds.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries are welcomed and should be directed to: Grant O'Brien, Head of Visitor Experience via [email protected]
Please quote reference DA37154 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
