Visa Assistant (Administrative Assistant) London, England
Job description
VISA AND ADMINISTRATIVE ASSITANT
Viva la Visa is an internationally renowned, Suffolk-based company working predominantly in the entertainment industry with touring musicians, but also in Fashion, TV, Film and Theatre. We provide visas and immigration documents to travellers across the globe and our ever-increasing client base includes Ed Sheeran, Coldplay, Sir Elton John, Dua Lipa amongst others.
With the music industry being fast-paced and unpredictable, we have artists come to us for last-minute assistance with intricate paperwork and legalities. Our team are experts at navigating urgent applications, assisting clients through potentially stressful processes and ultimately ensuring we get results.
We are looking for a Visa Assistant to join our small, friendly team. Whilst out HQ is in Pettaugh, Suffolk, this vacancy is central London based. The chosen candidate will be working directly (but remotely) with our team of Visa Specialists. This role will be a mix of desk based administration work and out and about drop offs, embassy meet & greets, attending appointments on behalf of clients and hand delivering items back to clients.
Experience/background
Experience in processing visa's is not essential – it’s more important to us that you fit into our team and are willing to learn, muck in and use your initiative. A strong administrative background or even music/touring/travel agent industry knowledge are advantages, but not necessarily pre-requisites. A high level of literacy and numeracy is a must.
There is scope for career progression towards being a Visa Specialist, if you demonstrate the right skills and a knack of developing solid client relationships – the key to our success
Duties and responsibilities include, but are not limited to:
· Assisting with the processing of visa applications
· Completing forms (online & paper) with a high level of attention to detail
· Answering the phone, message taking and logging enquiries
· Providing essential support to our team of Visa Specialists with administrative tasks
· Research into changing visa and immigration rules worldwide
· Meeting & Greeting clients at the US embassy.
· Taking post to post office/documents to courier depots/hand delivering documents between Suffolk & London (and further afield)
· Collecting documentation from clients’ addresses
· You may also occasionally be requested to attend passport/visa appointments on behalf of clients
· Attending visa and passport appointments on behalf of clients (permission is of course given to do so)
· Collecting documentation from clients’ addresses
· This job will also include an element of 'running' such as taking documents from one locaton to another.
This is an office based role, Monday-Friday (with some possible occasional out of hours work.
Working hours to be decided to meet the needs of the business and will likely be 10am-6pm.
Preferred attributes
The ideal candidate will possess a high level of literacy and numeracy, will be focused, detail-orientated and a problem-solver. Whilst the ability to take instruction from other team members is vital, it’s also important to be able to work under your own initiative, at unfamiliar tasks and research. Whilst we provide comprehensive training, we do look for someone who is able to pick up new skills and systems quickly and efficiently. High attention to detail is essential.
Please note the successful candidate will be required to come to our Suffolk HQ for the first week or so of training, and on an ongoing occasional basis.
Access:
Whilst you will be based in central London so will use public transport, it is important to note you will also be required to come to our HQ in Suffolk (by train or road).
What we offer:
· A full-time role of 37.5 hours per week, 20 days holiday per year, not including Bank Holidays
· Tailored career progression
· Enhanced holiday allowance for long service, every year of service you receive an extra day of holiday (to a maximum of 25 days per year)
· Competitive company-wide bonus scheme
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Schedule:
- Monday to Friday
Application question(s):
- Please write a brief sentence or paragraph explaining why you have applied for this vacancy and what you feel makes you a suitable candidate.
Work Location: In person
