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Virtual Parts Advisor - London West Drayton, London, England

Tesla

Full Time West Drayton, London, England 10.56 - 12.04 GBP Today

Job description

What to Expect

At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy. As a Parts Advisor, you will provide critical parts support to the Virtual Service Team, liaise with other departments, as well as focusing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

What You’ll Do

Source and allocate parts to service locations, technicians, and mobile technicians
Review jobs that are planned, receive and check quality of the relevant parts and ensure all paperwork is accurate
Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
Escalate any parts issues from internal or external suppliers
Monitor inventory within the parts system, rearranging any appointments where the parts will not be available on time if required
Communicate any updates to technicians and Service Centers when required
Confidently support the technician team, collaborating with other departments when required

What You’ll Bring

Proven work experience within warehousing, logistics or automotive industries
Ability to thrive in a team-based environment and achieve common goals
Willingness to learn new and innovative automotive technologies to further develop in role
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
Basic understanding of automotive techniques related to vehicle repair
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in the English language, and other local languages if required
Strong knowledge of MS Office We offer:
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
The chance to work with innovative technology, advanced tools, and software.
Ongoing training and development to help you grow your skills and career.
A competitive compensation and benefits package.
A safe, clean, and fun work environment. Join the mission. Apply today. All applications must be submitted electronically, and contain an English CV.