Virtual PA – Remote Remote
Job description
We are looking for skilled Virtual PA's to join us on a 6 week fixed term contract.
What will I do in the role?
- Organising and facilitating conference calls
- Greeting call participants and being the first point of contact
- Recording attendance and identity/role
- Take minutes
- Providing assistance using call features
- Handling incoming and outgoing conference calls
- Troubleshooting any technical issues during calls and noting issues
- Answering inbound calls
- Ensuring company policies and guidelines are adhered to
What do I need?
- Strong written and verbal communication skills
- Customer focus
- Attention to detail
- Experience of working in a customer-facing environment
- Works well within a team and individually
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Strong organisational skills
- Excellent Time management
- Ability to troubleshoot technical issues
What will I be paid?
- £20 per hour
Working Hours
- 6 week fixed term contract
- 20 hours per week
- Split shifts of 2 hours each, 4 hours per day over 5 days
- Working hours between 1pm and 6pm
- 5 days training
Homeworking Eligibility
- Please refer to the following links to ensure your laptop/pc has the current supported systems
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Minimum Speed Requirements:
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
What’s amazing about the role and Ventrica team?
- Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
- Retention bonus
- Company pension scheme
- Reimbursement on eye tests
- Employee Assistance Programme, 24/7 with counselling sessions
- We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
- We care about our communities, our Charity Champions get involved by making a difference
- We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
- Our Diversity Champions are part of our colleague community
- Our Menopause Champions are trained and offer support
- Mental Health First Aiders
- All new parents receive a Baby Hamper
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
