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Virtual Account Manager

Salford Quays, M50 3SP

Salary is from £28,500

Full time – 37.5 hours/week

Closing date: 11th August 2023

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

In our contact centres, you’ll be the ears and voice for our customers. Every call is different, but you’ll have the opportunity to touch the lives of strangers every day.

Role Overview

This role is accountable for the retention and growth of an Existing Business portfolio of large SME clients held via intermediary partners

You will develop excellent broker and clients’ relationships to enable tripartite relationship with both customers and support client employee engagement via presentations and webinars, supporting their health and wellbeing agendas

You will be working with key stakeholders within Bupa UK the role ensures the continual development and growth of the portfolio for PMI, Cashplan and Dental whilst achieving year on year business and profit growth through the provision of a virtual service.

What you’ll do:

You be working to agreed key performance and productivity measures, meeting and exceeding these targets ensuring distribution activities are of sufficient quality, satisfy customer needs meet regulatory standards, fall within risk appetite, and always deliver fair customer outcomes.

You sure be able to sell across the Bupa product range, including Speciality & Health Clinic products to clearly and concisely articulate Bupa’s value proposition in the market

You’ll be continually identify opportunities to strengthen and optimise processes aligned to the customer journey whilst ensuring legal and regulatory compliance adheres to Bupa’s Corporate and UK policies, and to internal operating procedures, ensuring that risk is managed in line within Bupa’s UK’s risk appetite. This includes considering the needs of vulnerable customers and putting in place appropriate processes to meet their needs.

You will also be accountable for working with Sales and Marketing Regulation and Compliance Teams to identify, manage and mitigate conduct risks, financial crime risks, operational risks and data protection risks within B2B, Notifies risk management and other governance and oversight teams of issues and concerns. Embeds a culture of risk management within the team.

What you’ll bring:

The role holder is expected to have the following experience and qualification/s

• Graduate level with relevant qualifications.
• Significant experience and proven ability to lead and manage Intermediary Sales in Financial Services organisation/s in a health care sector.
• Proven experience of building and maintaining strong, long lasting customer relationships and maximising business opportunities.
• Strong determined communicator and negotiator with experience of senior level selling, persuasion and negotiation
• In depth knowledge of successfully increasing revenue, profits and growth within Intermediary markets regulated environment such as the healthcare market.
• Track record of ‘treating customers fairly’ and delivering compliant sales within a regulatory environment is key.
• Resilience and confidence in own and Bupa’s ability to succeed
• Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.
• Demonstrates necessary gravitas to be viewed externally as the voice of Corporate distribution in Bupa.
• Capable of representing Bupa at various external forums
• Our desire to grow in the SME intermediated market means that a strong leader with in-depth knowledge of the market is crucial to achieving our objectives.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan, life insurance and income protection

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various family friendly benefits

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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