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VIP Advisor

Location: Hybrid - Homebased + 2 days per week onsite at the Stoke Contact Centre
Salary: Competitive
Hours: Full time (37.5 hours/weekly – Mon to Sun 8-8)

Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets.

What will you be doing?

You will be the voice of Vodafone and VOXI providing a great customer experience regardless of the means of communication, with solutions to the customer’s needs through service and sales. You will be working voice calls, social media queues, high priority emails, as well as completing other administrative account management tasks. This is a great opportunity to progress within Vodafone and develop new skills.

Who are we looking for?

• Competent in dealing with inbound and outbound voice calls, emails, and social media queues supporting key Vodafone VIP and VOXI clients
• Excellent listening and communication skills whether written or verbal
• Be able to identify customer’s needs and exceed them through the extraordinary level of service
• Motivated, engaging and able to work under pressure whilst maintaining a positive attitude
• Be an advocate of Vodafone, protecting its reputation and follow our Code of Conduct
• Ability to deal with challenging customer scenarios and demonstrate resilience in the face of this challenge
• Have a keen attention to detail, be able to multitask, learn fast and adapt to change
• Confident when communicating with other departments and stakeholders
• Undertake regular learning and development and align with company and FCA requirements

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Post End Date 20th March 2023