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We are looking for a passionate and strategic communicator to join Chase’s communications team as a vice president to manage external communications for payments at Chase.

As a Communications Manager - Vice President, you’ll support both proactive and reactive external communications efforts that help showcase Chase’s payments business while helping to protect the reputation of the firm. Reporting to the Head of Corporate Function Communications, you will work closely with leaders in our payments business and colleagues in Chase’s Connected Commerce business and across Chase’s internal and external communications teams to amplify key messages with consumers, customers and employees. In addition, the vice president will play a key role in supporting crisis communications and reputation management efforts, partnering closely with the firm’s public affairs, risk, legal and regional PR teams.

For both our employees and our businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone feels like they belong. Positions within Chase provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build strategies, leverage new and innovative technologies, and create industry-leading teams.

Job Responsibilities:

• Lead both proactive and reactive communications efforts for payments at Chase
• Develop and deliver clear and concise audience-first communications
• Represent the firm in communications working groups for payments with key external partners
• Foster connectivity with key internal stakeholders and partners
• Interact with PR agencies and vendors to support communications efforts
• Draft talking points, briefing documents, bylines and other written materials, as needed
• Conduct research and help track down facts in close collaboration with internal teams

Required Qualifications, Skills and Capabilities:

• 7+ years of relevant external communications experience in a large, matrixed organization or within a PR agency
• Experience working within the payments industry preferred, but not required
• Experience interacting and building relationships with journalists to provide accurate and timely information, including familiarity with tech, digital payments and other relevant media publications, blogs and opinion makers
• Excellent presentation and writing skills
• Experience working cross-functionally and collaborating with team members across business and staff areas at all levels to achieve goals
• Ability to thrive in a fast-paced environment with multiple assignments and priorities, including proven experience with reputation management or crisis communications
• Team player with an enthusiastic attitude and entrepreneurial spirit who is eager to learn, contribute and make an impact

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans