vice president account manager London, England
Mastercard
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title and Summary
Vice President, Customer Account ManagerOverviewThe Vice President, Customer Account Manager role within Real Time Payments will have responsibility for the end-to-end customer solution and relationship, for a Medium/Complex RTP customer, enhancing the commercial return for Real Time Payments by driving opportunities for profitable growth. The role includes responsibility for the customer strategy, customer relationship, reporting, operational resilience, Risk and Customer P&L.
Role
In this position, you will be :-
- Accountability for the strategic and long-term vision/agenda for your RTP customer account, focused on driving revenue generation through successful customer and regional partnerships, contract renewals, revenue diversification and commercial change requests.
- Accountable for the RTP Customer P&L, working in partnership across RTP and wider Mastercard in driving service stability, cost stabilisation and optimisation, while securing and improving revenues and margins.
- Responsible for the management of a detailed Customer Account Plan in collaboration with Regional Teams, improving visibility and tracking of customer activities at all levels, identifying business opportunities and product ideas.
- Accountable for managing the Customer Reporting process – mapped to agreed SLA/KPI metrics that power decision making.
- Accountability for the Customer Portfolio product roadmap and change management, ensuring alignment with core product strategy and development.
- Identifies how the business will respond and commit to complex customer needs and solutions, partnering with cross-functional teams to establish the best outcome.
- Accountable for management of the demand into internal Product and Engineering teams assigned to support the delivery of CRs, Maintenance Releases and product solutions.
- Responsible for continuous review of customer and market landscape; recommendation, development, and implementation of new and creative approaches to ensure customer and Mastercard business objectives are met.
- Accountable for first line of defence operational, financial and business risk against the assigned Customer.
- Acts as a trusted advisor to the SVP Head of Customer Account Management on strategic decisions and supports the senior leadership team.
- Accountability for preparation of quarterly and annual business reviews, along with financial performance for the assigned Customer portfolio including sales / CR pipeline management.
- Actively partner with multiple internal teams across Mastercard to meet customer objectives and to deliver on the day-to-day customer contracted commitments, including driving effective relations across partnership functions, e.g. Regional teams, Product & Engineering, Operations & Technology, Delivery, Finance, Risk, Legal & Franchise Integrity
- Drives identification and implementation of improvements to optimize ways of working, efficiencies and success rates.
All About You
The ideal candidate for this position exhibits the following skills and capabilities:
- Customer facing experience, including account management
- Track record achieving business development targets and building business relationships through customer sales
- Experience in payments and managed service environments (with implementation of account-to-account payments and associated applications of particular merit)
- Deep understanding of market / consumer trends and go-to-market discipline to drive strategy adoption at scale in collaboration with regional product teams, markets and cross functional teams.
- Demonstrated track record of planning, managing and closing complex, competitive sales efforts
- Able to form successful relationships and gain credibility at all levels in an organisation
- Experience supporting senior leadership team with key strategic decisions
- Manages conflict well and diplomatically challenges people and situations
- Ability to quickly conceptualize and express lines of thinking
- Ability to ask the right questions to drill in on issues to drive conclusions and actions
- Able to work under pressure to meet deadlines and react quickly to changing priorities
- Good communication, presentation and interpersonal skills including the ability to work with and influence people across the matrix organization
- Solid people management skills, acting with integrity and credibility
- Demonstrates strong self-awareness, open to different approaches and ideas, and can adapt easily in different situations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
