Veterinary Receptionist Luton, East of England, England
Job description
Luton Vets4Pets Hitchin Road - Receptionist
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
You will greet each client and offer support and guidance, managing payments and future bookings confidently. Ensuring that the client leaves knowing that they have received exceptional service and will look forward to their next visit. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Attributes Required
You will be the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services. You are calm, attentive and always focus on the clients’ needs.
You need to be able to deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
In short, you like to be busy, enjoy helping people and love pets and always endeavor to make a difference.
Shifts alternate between 8.30am to 1.30pm and 1.30pm to 7.00pm on a rota basis, and up to 1 in 2 Saturdays 9.00am to 4.00pm.
In return, we offer a fun, supportive and friendly working environment together with career development opportunities, 28 days annual leave which increases after 2 years service and benefits that include a pension scheme.
Being part of the Pets at Home Group, you will also be entitled to up to a 30% discount at Pets at Home as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.
Flexibility with hours is required and overtime is available.
Job Type: Part-time
Part-time hours: 28 per week
Salary: From £10.42 per hour
Benefits:
- Additional leave
- Company pension
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Application question(s):
- Do you have any experience within the veterinary industry?
Experience:
- Customer Service: 2 years (required)
Work Location: In person
Expected start date: 05/06/2023
