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Role:

Salary: Band 5 £24,360 – £25,353 pro rata (Increasing to £24,558 – £25,560pro rata from September 2023 following a transitional pay award period)

Based at: Initially based from Forth Banks Police Station, Newcastle whilst training is undertaken, then working from home

Role:

This is an exciting opportunity to join the Vehicle Recovery Section as a Vehicle Recovery Administrator. This is a customer facing role that will involve regular communication with internal staff and Officers and externally, with members of the public.

You will be required to deliver an outstanding customer service and carry out a range of tasks including effective management of all vehicles uplifted by Northumbria Police. You will be required to provide advice to Officers, staff and members of the public in support of the Vehicle Recovery Unit, in order to contribute to the efficient operation of the scheme.

Key responsibilities include:

• Analyse incident reports on the force system relating to recovered vehicles, problem solving what appropriate action to take with the recovered vehicles, that may include releasing a vehicle back to an owner, retaining a vehicle and requesting further information from the officer dealing with an investigation. Having in depth scope and knowledge surrounding the reasons behind the uplift, and the technical knowledge of powers used by Officers to come to the best decision for the Force.


• Responsible for handling often multiple enquiries at any one time, from a variety of sources including, but not limited to, telephone, on-line, e-mail and voicemails within the time specified by any agreed service levels and adhering to quality standards, engaging effectively with all customers through a variety of formats, quickly building rapport and utilising a creative problem-solving approach to understand and respond to customer needs.


• Proactively operate and ensure appropriate records created by the role using specialist software are managed effectively, efficiently and in a timely manner, using both internal and national force systems. To determine if vehicles stored for a prolonged period, are in fact needed, liaising with all ranks of Officers and recovery operators retaining the vehicle, challenging if the retention is genuine or if the Force can proceed with releasing/disposing of the vehicle.

The successful candidate will need to have:

• Excellent organisational, administrative, and interpersonal skills with the ability to communicate effectively to a wide range of customers and stakeholders.


• Ability to plan and manage time and prioritise workloads to meet customer needs.

Ability to learn the national legislation and
• it to every issue raised.


• Working with internal systems and Microsoft software packages.


• Ability to work effectively on your own and as part of a team to achieve successful outcomes.

For further information please see the role profile here: role definition.

Vetting level: Recruitment Vetting (RV)

Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.

A job offer will be dependent upon vetting clearance, medical information and references.

Please note this is a newly published pay banding subject to consultation at Northumbria Police.

If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at [email protected]

If you are successful in your application, you will have a 6-month probation period with us where you will be unable to for any other post advertised internally or externally.

Vacancy Contact:

For further information regarding the above post please Christine Binder, Vehicle Recovery Supervisor on [email protected]

Northumbria Police fully supports a policy of equal opportunities, and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.

This advert may close early when sufficient applications have been received.