Vehicle Complaints Handler Manchester, England
Job description
Vehicle Complaints Handler
Location: Manchester
Hours: Monday – Friday 9.00am – 5.30pm with 1 hour for lunch. We also offer hybrid working – 3 days in the office, 2 at home.
Salary: £28,000 - £32,000 depending on experience plus yearly bonus
The Aftercare Department at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support the Aftercare Agents with complex vehicle quality concerns, discussing and negotiating the best customer outcome with the supplying Dealer/Broker. The role will report into our Aftercare Manager, who is looking for a customer focused individual to provide industry leading service whilst delivering fast, quality resolutions to our customers vehicle concerns.
This is a great opportunity to work for a company who places the customer at the heart of all their decisions.
What you'll be getting up to:
- Having great conversations with our customers to help them find a suitable solution.
- Working with 3rd party service providers and dealer networks to review and resolve any quality concerns.
- To be involved in the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver.
- Work with colleagues across the business to deliver on service and quality commitments.
- Provide support, advice and guidance to other departments and our dealer/broker networks to achieve our quality commitments.
The role will be a great fit if:
- Previous experience of working within the motor industry and handling vehicle quality issues.
- Have technical knowledge, a motor vehicle qualification or relevant industry experience.
- Excellent communication and listening skills, both verbal and written.
- Ability to proactively manage and prioritise caseload in line with KPIs.
- Strong analytical and investigative skills.
- A strong desire to support our customers.
- Able to negotiate and be a decision maker.
We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.
As a team we are based in Manchester City Centre with great transport links.
Hours - this role would require you to work Monday – Friday 9.00am – 5.30pm with 1 hour for lunch. We also offer hybrid working – 3 days in the office, 2 at home.
Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families. That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.
What are our Perks & Benefits?
- Salary £28,000 - £32,000 depending on experience
- Performance bonus (% dependent upon department)
- Pension & Vitality Private Healthcare
- Enhanced Maternity Pay and Shared Parental Leave
- Menopause Support (paid leave)
- Life Insurance (4xSalary)
- Care First Confidential 24/7 mental health support
- 25 days holiday (plus bank holidays)
- Continuous personal development through our Oodle Academy
- Caboodle - Online shopping Discounts
- Talent Referral Bonus Scheme
- Cycle to work scheme
- Paid volunteering day
About Oodle!
Oodle is making car buying easy. Our customers rely on their cars for work commute, school pick-ups, and once-in-a-lifetime road trips. For many people it is their largest purchase. We are working hard every day to make buying one better. We use the latest technology to deliver the absolute best customer and business outcomes: from an industry-leading inclusive lending algorithm to digital-first application journeys and best-in-class customer support teams. In just six years we have already helped over 100,000 customers, achieved 4.7* Trustpilot score, have been named one of Finovate's Top 50 Fintechs in Europe and Sifted's Top 20 European Fintechs to follow in 2020, and recognized as one of The Best Companies to work for in both 2020 and 2021.
To find out more go to our website and LinkedIn in page!
Does this all sound like a job you would excel in and a company you would thrive in? Then do not delay, apply now!
If you would like us to provide adaptions or require support for your interviews, please reach out to [email protected] and have a chat in complete confidence.
