Find More Than 10K+
United Kingdom Jobs

Who are Trust Alliance Group?

Trust Alliance Group comprises of a 6 individual companies, which provide impartial dispute resolution to consumers and small businesses who haven’t been able to resolve their complaint directly with their energy supplier, communications provider, or parking operator.

Our teams help to resolve over 150,000 complaints and appeals every year and this number continues to grow as we work with new suppliers and providers.

As well as providing dispute resolution, we are also committed to helping businesses to improve their service and customer experience by sharing insights and working together to address industry-wide issues.

We are also incredibly proud to be ranked inside the top 40 of the Great Place to Work accreditation, ensuring that our working practices and environment encourage a diverse and inclusive working culture where employees are encouraged to be themselves.

This vacancy sits within our Lumin business unit who delivers technology solutions to help build trust and provide improved dispute resolution.

What will I be doing as a UX/UI Designer?

As a UX/UI Designer you will be a key member of our Lumin team. You will be responsible for creating user-centred designs for our dispute resolution products, ensuring an exceptional user experience and visually appealing interfaces.

You will work closely with cross-functional teams including product managers, developers, and other designers to deliver intuitive and engaging user interfaces.

Some of the activities you will do as part of this role include:

• Collaborating with product managers and stakeholders to understand business requirements and translate them into intuitive and visual appealing user interface designs.
• Conducting user research and gathering insights to inform the design process and identify user needs, pain points and preferences.
• Creating wireframes, prototypes, and high-fidelity designs to communicate design concepts and interactions effectively.
• Developing user flows, personas, and user scenarios to guide the design process and ensure a user-centred approach.
• Iterate on designs based on user feedback, usability testing and data analysis to continually improve the user experience.
• Collaboration with developers to ensure feasibility of design concepts and assist in the implementation process.
• Staying up to date with industry trends, best practices and emerging technologies relating to UX/UI design
• Advocate or user centred design principles and educate cross-functional teams on the process of UX/UI design in product development.
• Collaboration with other designers to maintain design consistency and contribute to the development of design systems and style guides.

What are we looking for?

Our ideal candidate will have a strong understanding of user-centred design principles, excellent visual design skills and a passion for creating innovative and user-friendly experiences.

You will be a proven UX/UI Designer with a strong portfolio showcasing successful design projects and be proficient in using design skills such as Sketch, Adobe XD or Figma

You will have a solid understanding of user centered design principles and best practices, whilst also having strong visual design skills, with an eye for aesthetics, color theory and typograthy

Other skills and knowledge we are looking for include:

• Experience of creating wireframes, prototypes, and design documentation
• Knowledge of usability testing methodologies and experience with conducting user research
• Strong collaboration and communication skills with the ability to present and explain design concepts to technical and non-technical stakeholders.

What can we offer you?

The salary for this role is up to £60k per annum which is dependent on your skills, knowledge, and experience

Hybrid Working. Our teams come into the office for 1-2 days per week with the other 3-4 days working from home

26 Days holiday plus Bank Holidays with the opportunity to purchase additional days

Enhanced contributory pension

Health and Life Assurance options alongside an individual benefits package to suit your lifestyle

On site facilities including subsidised restaurant, free gym, and free parking

Exceptional modern offices with bespoke facilities to encourage creativity and wellbeing

Learning opportunities and tools to support your professional and personal development

A career path with Ombudsman Services which can provide opportunities across the business

Recruitment Process

The closing date for this role is Thursday 28th September 2023, however, please be aware that this role could close early if we receive an overwhelming response to the advert.

The first stage of the application process requires you to submit your CV . The recruitment team will then review your application and will be in touch to confirm if you have been successful in reaching the next stage of the process.

Interviews for this role are due to take place at the end of September.

We appreciate all the applications we receive and will be in touch as soon as we can. Please watch out for our emails or phone calls (which may be from a withheld number).

If you have any questions about the role, please contact the Trust Alliance Group Recruitment Team at [email protected]

Diversity & Inclusion

We celebrate the diversity of our working community, enjoying the richness of shared experiences and freedom to be ourselves. We’re committed to fairness and equity for all ages, abilities, gender identities, races, beliefs, sexual orientations and statuses.

If you’re excited by our mission, identify with who we’re looking for and want to be part of our community we’d invite you to apply to join us.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.