ux designer Vancouver
Job description
Looking for an exciting opportunity in the tech industry? Vancouver Laptop is seeking a talented UX / UI Designer with a passion for innovative solutions and AI integration. Join our team and be part of a tech-driven environment where you can showcase your creativity and expertise. We believe in fostering a diverse and inclusive workplace!
About Us: Vancouver Laptop Inc. is a leading technology company specializing in laptop sales, repairs, and solutions for small businesses and individual customers. With our flagship physical location, Burrard Laptops, and our online franchise, Vancouver Laptop, we cater to a diverse range of customers and provide them with top-quality products, exceptional service, and innovative solutions.
At Burrard Laptops, our physical showroom and service center, we have been serving the local community for over a decade. Our expert team of technicians offers reliable laptop repairs, parts replacement, and IT consultancy services. We take pride in our personalized approach, ensuring that each customer receives tailored solutions to meet their specific needs. We are known for our extensive knowledge of laptop hardware, software, and the latest industry trends.
Vancouver Laptop, our online franchise, is an exciting venture that aims to revolutionize the way customers access and purchase laptops, accessories, and related services. We have created a user-friendly e-commerce website that provides customers with a convenient and accessible platform to explore, compare, and purchase a wide range of products. Our online marketplace offers an extensive selection of laptops, parts, accessories, and cloud and data security services. With localized online services available in various Canadian cities, we are expanding our reach and providing a personalized experience to customers nationwide.
As a company, we are dedicated to delivering exceptional customer experiences, empowering businesses and individuals with the technology they need to thrive in today's digital world. We strive for continuous improvement, and that's where you come in. As a UX/UI designer, you will play a pivotal role in enhancing the user experience and visual appeal of our websites, ensuring a seamless and engaging journey for our customers. Your creativity, expertise, and passion for creating intuitive and visually stunning designs will help us stand out in the competitive market.
Target Audience: Our primary focus is on small business owners with 1-10 employees who have consistent needs for laptops, accessories, parts, repairs, and cloud and data security services. However, we also cater to individual customers who require laptop repairs and retail services.
Sales Channels: While Burrard Laptops operates through a physical location as a showroom and service center, Vancouver Laptop, our online franchise, primarily sells through the digital channel. By implementing an e-commerce website, we aim to address challenges that customers may encounter in-store, such as limited product availability, geographic constraints, and time limitations. An e-commerce website will provide customers with convenience, accessibility, and a broader range of options to meet their needs. Additionally, we have a significant number of domain names for various Canadian cities like Burnaby Laptop, Edmonton Laptop, and others. These domain names will be utilized to clone the Vancouver Laptop design and offer localized online services in each respective city. Each city will have a dedicated repair professional managing the repairs and maintenance services.
User Testing and Customer Feedback: We have not conducted formal user testing on our existing website, and we currently do not have specific customer feedback to provide. However, we are aware that there are areas for improvement in terms of website usability, navigation, and overall user experience. Our goal is to build a better and easier-to-navigate marketplace that not only offers an improved user experience but also provides people who want to list their computers and services with much more affordable fees compared to Best Buy and Amazon.
Customer Onboarding Process: The typical customer onboarding process involves customers visiting our physical location or accessing our online platform to explore the range of services we offer. We understand the importance of providing a seamless and convenient experience for our customers, which is why we have implemented various features to enhance the onboarding process.
For individual customers, the onboarding process includes laptop repairs, retail purchases, and other related services. Our knowledgeable staff is available to assist customers in identifying their needs and recommending the best solutions. In addition, we have introduced online estimates, allowing customers to get an initial assessment of the repair or service required before visiting our physical location or scheduling an appointment.
For small businesses, we understand that IT infrastructure and support are critical for their operations. Our onboarding process for small businesses involves in-depth discussions with our experienced IT consultants to assess their specific needs and provide tailored solutions. We work closely with businesses to understand their goals and challenges, and then offer comprehensive IT solutions, including hardware, software, networking, and data security services.
To further streamline the onboarding process, we have integrated remote support capabilities into our system. This allows our technicians to provide technical assistance and troubleshooting support to our customers remotely, reducing the need for physical visits and minimizing downtime.
Additionally, we have developed a customer portal where customers can access their account information, track the progress of their repairs, view previous purchases, and interact with our support team. The customer portal serves as a centralized hub for customers to manage their interactions with us, providing a convenient and transparent experience.
Our aim is to make the onboarding process as smooth and efficient as possible, whether customers choose to visit our physical location or utilize our online platform. We believe in providing personalized support, utilizing technology to offer integrated solutions, and empowering our customers to make informed decisions about their technology needs.
We continuously strive to enhance our onboarding process, leveraging technology advancements and customer feedback to improve the overall experience. Our commitment to exceptional service and customer satisfaction is at the core of everything we do.
Notable Competitors: Apart from Best Buy and Amazon, there are other notable competitors in the market, such as local computer retailers, online marketplaces, and IT service providers. While they may offer similar products and services, our unique selling proposition lies in our personalized approach, expertise in laptop repairs and IT consultancy, extensive range of services including data security and recycling, and our commitment to providing exceptional customer experiences at much more affordable fees.
Fees: We take pride in offering much more affordable fees for listing laptops on our marketplace compared to Best Buy and Amazon. We believe in providing a cost-effective solution for individuals and businesses to showcase their computers and services.
Requirements:
Proven experience in UX/UI design with a strong portfolio showcasing your design skills and projects.
Proficiency in industry-standard design tools (e.g., Adobe Creative Suite, Sketch, Figma, InVision).
Solid understanding of user-centered design principles, information architecture, and interaction design.
Familiarity with frontend technologies (HTML, CSS, JavaScript) for effective collaboration with developers.
Knowledge of AI integration concepts and a willingness to learn and implement AI technologies.
Excellent communication and collaboration skills to work closely with cross-functional teams.
Must be living in BC and eligible to work in BC.
Completion of training or education on or after December 1, 2019 (post-secondary or recognized pathways).
Other recognized pathways, such as micro-credentials, are eligible if the content is meaningful (minimum 15 hours to complete).
Students, including co-op students and international students, enrolled in an accredited post-secondary institution in BC, are welcome.
Responsibilities:
Collaborate with stakeholders to understand project requirements and translate them into intuitive, visually appealing, and user-friendly designs.
Create wireframes, mockups, and prototypes to illustrate design concepts and interactions.
Conduct user research, usability testing, and incorporate feedback to iterate and improve designs.
Work closely with developers to ensure seamless integration of design and functionality.
Stay up to date with industry trends, best practices, and emerging technologies, including AI integration possibilities.
Additional Skills (Not Required, but a Plus!):
Backend programming skills (e.g., Python, Java) to contribute to AI integration projects.
Experience with AI-powered design tools or platforms.
Familiarity with data analytics and visualization tools.
Salary and Benefits:
Competitive salary, negotiable based on skills and experience.
Health and dental benefits for you.
Remote work options and flexible schedules.
Professional development opportunities and training programs.
Supportive and inclusive work culture.
Opportunity to work on cutting-edge AI integration projects.
Join our team at Vancouver Laptops and be part of an exciting journey to integrate AI technologies into our UX/UI designs. Embrace the opportunity to collaborate with a talented team, contribute to innovative solutions in the tech industry, and grow your career. Apply now and take your career to new heights!
Please send your resume and portfolio by replying to this ad for consideration.
Only selected candidates will be contacted for further steps.
Job Type: Full-time
Salary: From $18.00 per hour
Benefits:
- Dental care
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Retention bonus
Ability to commute/relocate:
- Vancouver, BC V6J 1Y9: reliably commute or plan to relocate before starting work (preferred)
Experience:
- UX: 1 year (preferred)
- UI design: 1 year (preferred)
- Computer repair: 1 year (preferred)
- Web development: 1 year (preferred)
- AI: 1 year (preferred)
Work Location: Hybrid remote in Vancouver, BC V6J 1Y9
