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JOB DESCRIPTION

Role Title: UX designer

Location: London, VoX Studios: 1-45 Durham St, London SE11 5JH

Department: CX

Contract Type: Permanent

Who we are:

Nutmeg is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. Launched in September 2012, Nutmeg now manages over £5bn on behalf of over 200,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers, complementing Chase’s digital bank in the UK.

• Nutmeg has a team of over 240 employees;
• offers award winning stocks and shares ISA, Junior ISAs and Lifetime ISAs, as well as personal pensions and general investment accounts; and
• provides financial planning and advice alongside our award-winning client services team.

Job in a nutshell:

• As a UX designer, you will be a trusted design authority within the organisation.
• Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new customer-focused products and services
• Supporting and partnering with teams to direct discovery work on new products and services
• Advocate and provide guidance on how to use customer insights and data to inform the user experience
• Have a clear understanding of the business drivers behind the product goals
• Creating, delivering and supporting other designers delivering high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design
• Work with the design system team to define common patterns and design components
• Present and communicate work and recommendations to the wider organisation
• Manage stakeholders and proactively solve issues affecting design delivery and quality
• Collaborate and provide feedback to design team members and other stakeholders to identify new opportunities for a design or feature that creates value for our customers
• Support best practices and methodologies to drive efficiency and effectiveness
• Uphold design consistency and excellence of design deliverables
• Be an advocate for the customer and foster a shared understanding of customer centric design in the organisation

Your skills: (Essential skills)

• Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new products and services
• Plan and conduct product related user research and competitor analysis
• Hands on experience in roles such as product/ UX designer, across multiple devices and platforms (UX/UI of mobile + web customer-focused applications, experience with consumer applications preferred)
• Strong portfolio of design work/case studies demonstrating your principles, methodologies, and deliverables
• Ability to synthesize complex, interdependent, and sometimes competing needs
• Effective communication of journeys and experience designs to peers, product owners and developers
• Awareness and practical understanding of current technologies and their application and relevance to digital experience design
• Proven understanding of web and mobile application design
• Experience using a test & iterate approach through usability studies, and collaborating on early UX research methods
• Solid communication and interpersonal skills Flexible thinking, and the ability to change direction based on new data or priorities
• Expert knowledge of modern design systems, prototyping software and design tools (we use Figma)
• Prototyping skills across a variety of mediums and needs: on paper, and various digital methods
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
• Experience in the Atlassian suite of software (Jira & Confluence) is desirable

You might also have: (Desirable skills)

• Work in Fintech

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.