User Researcher London, England
Job description
Location: London + (Hybrid*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers.
What you’ll do
Digital transformation is a journey not a one off-event. It needs to be nurtured and grown by talented people who experiment, fail fast and innovate at pace. We are looking for a highly motivated, analytical and creative User Researcher to join our growing Digital Experience team. We are looking for a User Researcher with experience using analytics tools, so that we can incorporate more analytics into our research programme. You’ll be working across a variety of platforms and products, testing and gaining insights that reveal the motivations and behaviours of users when they interact with us using the latest technologies.
Collaborate in developing a premium research environment using the latest user research innovations and methods.- Work with the team to support the planning, execution and communication of projects that reveal the motivations and behaviours of our users to inform and support the product team’s roadmap.
- Collaborate in developing and executing user research studies with a range of qualitative and quantitative methods.
- Support fellow user researchers to bring web analytics into our research studies.
- Effectively collaborate with the Analytics and Customer Insight teams to identify opportunities and build a solid understanding of our customer base.
- Effectively interpret and integrate Analytics data with user research insights.
- Identify the best techniques to provide actionable cross-function insight for product and UX design teams.
Who you are
- Experience gathering and delivering actionable insights from user research or analytics for product development and optimisation.
- Confident using analytics tools (Adobe Analytics & Decibel preferred)
- Experience with quantitative methods like surveys, eyetracking, web analytics and user testing.
- Experience with exploratory and evaluative qualitative research methods.
- Evidence of how you’ve impacted your teams through research and analytics.
- Ability to produce reports that effectively capture and communicate key observations and findings to stakeholders.
- Ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design.
- Strong communication, critical thinking and creative problem-solving skills.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
