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User Researcher London, England

BT Group

Full Time London, England 47862 - 51715 GBP ANNUAL Today

Job description

User Researcher - 12 Month Fixed Term Contract (Consumer/EE)

Job Req ID: 15668

Posting Date: 04-May-2023

Function: Design

Location: 1 Braham Street, London, United Kingdom

Salary: Competitive, with great BT benefits

About this role

12 Month Fixed Term Contract

Full time, 3 days a week together in one of our UK Digital Hubs (flexible 2 days wherever).

Manchester
Birmingham
Bristol
London

A User Researcher in BT is accountable for the user research thinking and strategy that supports our squads to craft world class experiences.

You’ll be accountable for providing the digital team with best-in-class digital customer insight to ensure the teams design the best experiences for customers and advisors. You will help define and deliver the user research & testing strategy for BT.

User Researchers within BT enables the team to understand and solve user needs related to products and services.

BT Digital have committed to a 'Build, Measure, Learn' approach to User-Centred Design. User research is a crucial part of delivery, and you will ensure appropriate user research support is be provided at each of those stages.

We help run research to give designers, product owners & engineers inspiration about how products should work in digital. We help run continual research before/during & after it's been made to evaluate whether it's doing what we intended with users

You will have the following responsibilities

User Research - Drive adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams
Implementing the research strategy - Setting direction from findings back into the wider Digital strategy (working with the group insights team when appropriate)
Collating and joining up - Responsible for collating findings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research findings across your digital business unit.
Implementing findings - Responsible for ensuring research is providing actionable recommendations for continuous improvements the products
Internal improvements - Implements both generative and summative digitally focused research. Continuously improving the practice and deployment of user research across the Digital team

You'll have the following skills & experience

Experience across B2B and/or B2C research
Stakeholder management & influencing

Behavioural science & psychology approach - a relentless empathetic curiosity about people and their behaviour. In-depth social and human centred observational research methods
Qualitative user research & usability testing - discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab-based and unmoderated testing
Quantitative behavioural analysis - feeding data & analytics into the qualitative process to drive further understanding of users' actions
Formative and summative user research activities - including exploratory methods, interviews, ethnographic studies, mental modelling, card sorting, etc
Behavioural science approach of the digital team members - running research sessions, fully involving and up-skilling others on research activities knowledge & abilities
Running the lab facilities and capability - enabling large scale daily user research

Benefits

Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off BT and EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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