Urgent Care Support Worker Salford, North West England, England
Job description
The Salford Mental Health Liaison Team (SMHLT) is a CORE-24 mental health service offering a comprehensive range of mental health specialties within one MDT, based in Salford Royal Hospital. Our aim is to be able to provide anyone with a suspected or actual mental health problem the opportunity to be assessed, treated, sign-posted or referred on, regardless of their age, presenting complaint, time of presentation or severity.
The successful post holder will predominantly work within the SMHLT, providing support and assistance to the professionally qualified staff, whilst delivering high quality care and support to service users referred to the service. You will possess excellent interpersonal skills and be able to demonstrate care and compassion to those we support. You will be self-motivated and work well in a team, with an ability to keep calm under pressure or in times of crisis.
Carrying out assigned duties from the Shift Coordinator, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff, reporting back any observations made whilst providing care to the wider team
Supporting service users waiting for assessment in the Emergency Department/wider hospital site, providing emotional support, guidance and brief interventions where indicated.
Liaising with other services & collecting information to ensure a joined-up approach to care for service users
Whilst it is envisaged that the post holder will predominantly work within the SMHLT, there may also be an expectation to support other Urgent Care services within the division, dependent on service requirement.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
- Demonstrate a basic understanding of common mental health conditions and factors that may impact upon these
- Support qualified staff and contribute to the planning, implementation and evaluation of individual’s care and discharge plans.
- Assist in the delivery of direct patient care under the direction and supervision of the appropriately qualified staff.
- Undertake observations in accordance with relevant Trust policy and best practice
- Be required to undertake identified escort duties within and outside the Emergency Department and General Hospital boundaries as delegated following a risk assessment being undertaken by a qualified member of staff
- Develop a rapport with service users based on trust and respect within appropriate professional boundaries.
- Contribute to ensuring that a therapeutic and safe environment in the Emergency Department and General Hospital is maintained for service users, carers and staff.
- Work in a recovery focussed way that empowers the patients and carers to play a central role in their onward pathway.
- Please see full Job description and Person Specification attached to this vacancy.
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
