Urgent Care Operations Manager Leeds, England
Job description
Are you a looking for a new challenge in a constantly changing healthcare environment? Can you motivate and lead a team to success? If so, then this could be the role for you.
OneMedicalGroup are looking for a professional and dynamic individual to join our urgent care team in Leeds, as the Urgent Care Operations Manager. Our Co-Located Services include Shakespeare Walk-in Centre, LGI and St Thomas Hospital.
The Operations Manager will ensure that the service is safe, efficient and effective operationally, achieving contractual compliance, while providing the best patient-centred care. The Operations Manager will uphold high standards and expectations within the Urgent Care Service, ensuring the team are delivering high quality care to patients. The Operations Manager will be a strong leader with a proven record of engagement and supporting their team, bringing them on a journey of change and embedding the right culture.
They will oversee the overall budget for the service, including profit and loss, understanding where improvements can be made and reviewing costs prior to spend.
The Operations Manager is expected to harness a working environment which encourages team work, energy and creativity. To achieve this, they will have strong leadership and excellent problem-solving skills, along with good communication and interpersonal skills.
They will work collaboratively with various key stakeholders, internal and external, to ensure excellence in achieved in the delivery of care .
The job holder will have to:
- Ensure that exemplary customer service is being delivered by all staff
- Deliver regulatory compliance and review any audit or inspection reports and recommendations, ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations from the CQC
- Ensure that we are delivering contractual compliance for the services that OMG are responsible for
- Lead the service, setting the example of what is expected from others
- Provide quality leadership and support to the other key members of the team
- Aim for an outstanding and gold standard service by improving on what is in place and looking for new ways to develop the service
- Ensure that the service is operational at all times, delivering an effective, efficient and safe environment
- Be the CQC registered manager and ensure that we are delivering the service expected
- Have a good understanding of the Key Lines of Enquiry (KLOE), ensuring the service is CQC ready, at all times by making CQC workstreams/ tasks business as usual
- Liaise with the key stakeholders and external agencies to ensure that our contractual requirements are being met and to develop the service.
- Develop a good relationship with the commissioners, PCN’s, acute trust, ICB, ICS and system partners, to work collaboratively and offer mutual aid, where required
- Attend all necessary meetings with key stakeholders, NHS services, ICB, CQC and commissioners
Therefore, the successful candidate must:
- Have previous experience in a management role
- Have relevant management training courses for the role
- Show evidence of leading a team
- Evidence a good understanding of urgent care
- Possess an ability to manage and prioritise workload.
- Have a proven ability to work as part of a team.
- Demonstrate Enthusiasm and self-motivation
- Have good knowledge of the CQC Key lines of Enquiry
- Have current knowledge of government targets and initiatives
- Understand N.I.C.E. guidelines and their impact on clinical practice.
About Primary Care Co-located Services
Our Co-Located Services are based within the Emergency Departments at Leeds General Infirmary and St James University Hospital, part of Leeds Teaching Hospitals Trust.
The services are located either in or near to Leeds City Centre, has good public transport links and onsite parking.
This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.
System used: SystemOne
Why join us?
Our Benefits;
- NHS Pension
- Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
About OneMedical Group
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.
We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [email protected]
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
