University Administrator Birmingham
Job description
Overview Location: Birmingham, B4 Job Type: Hourly Rate: £13.26 Job Title: Programme Administrator Purpose To provide high quality, efficient and effective administrative support for students with responsibility for a wide range of programme administration duties, sharing responsibility for efficient and seamless delivery of student services across Faculties. This will involve administration of a portfolio of courses and modules (postgraduate and undergraduate), maintaining student records and providing services and support to students and colleagues across the student lifecycle from clearing to completion. The key responsibilities will include. Provide excellent service to students and colleagues in support of the delivery of programmes of study. Undertake key aspects of student administration, including but not limited to: enrolment, attendance monitoring, change of circumstance, module selection, coursework submission, personal support arrangements and general enquiry handling. Undertake student and course administration where this specifically relates to programme structure and/or requirements of a professional, statutory or regulated body for example, student placement. Maintain accurate student records, utilising a range of systems including SITS. Be a subject matter expert for programme administration processes and provide detailed advice for academics, other colleagues and students. Develop and maintain a good understanding of University Regulations, programme specifications and statutory monitoring and reporting requirements. Ensure that administrative processes are compliant, advising students and colleagues as necessary. Maintain a calendar of the annual cycle for programme administration and share this across the School, Faculty, partner institutions and other key external partners as appropriate. Provide full administrative support to Exam Boards including liaising with External Examiners Attend and support the Student Academic Board and other formal and informal meetings as required. Duties may include preparing and distributing papers, taking minutes, recording and following up action points and communicating actions and outcomes from meetings. Provide administrative support for quality assurance, monitoring and course approval processes. Criteria Education to first degree level is desirable. A high level of literacy and numeracy Excellent IT skills including advanced knowledge of web based solution, word processing,spreadsheet and presentation software packages, preferably Microsoft Word, Excel andPowerPoint. Proficiency in the use of the SITS student record system is desirable Experience of providing high quality customer service in a complex environment. Experience of a student-facing role in higher or further education is desirable. Experience of maintaining student or other complex records accurately. Experience of working successfully as part of a team. Ability to communicate clearly Randstad Business Support acts as an employment business when supplying staff and as an employment agency when introducing candidates for employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone. Association of Colleges
