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Unified Communications Specialist Leatherhead

Bytes Software Services Limited

Full Time Leatherhead 10.56 - 0.00 GBP hour Today

Job description

Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

PURPOSE OF JOB:

You will be responsible for maintaining and growing the Unified Communications division at Bytes, acting as a subject matter expert. You will be supporting a diverse group, including corporate and public sector sales, Hybrid Infrastructure overlay specialists & pre-sales. The role will involve regular customer facing opportunities and vendor/ distribution management, therefore having a good balance across all these areas is key.

KEY RESPONSIBILITIES:

To work closely with the Modern Workplace team, to align messaging and sales activity. Ensuring the messaging is integrated with MWP and projects are combined where possible.
Providing customer facing technical support to the sales teams, acting as a subject matter expert to clients.
To conduct detailed workshops for Microsoft Unified Communications solutions.
Have in depth knowledge of the UC and video vendors/ proposition & be confident in scoping projects and ensuring the most appropriate technical solution is chosen.
To be the conduit between the sales teams, vendors, distribution, and key customer stakeholders to drive key relationships
Be a target carrying head focused on growing the UC Revenue and GP number. A significant focus will be on driving the Teams number.
Working closely with inhouse pre-sales, support, delivery, and managed service teams

INDIVIDUAL RESPONSIBILITIES:

Proactive engagement in developing and maintaining their own knowledge and experience to enable continued expertise in their field.
Be able to impart this technical knowledge to customers and train and enable sales teams
Work with sales and overlay teams to identify whitespace within accounts & proactively target customers with messaging
Identify cross-sell opportunities within pipeline opportunities for wider MWP proposition
Identify upsell / cross sell opportunities within and into current customer base
Provide the sales teams with up to date and compelling collateral and pipeline generating ideas
Organise regular reviews with team lead to ensure objectives are set and achieved
Pipeline progression and forecast accuracy.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Educated to A-Level standard

Professional Attributes:

Essential knowledge of the Microsoft M365 eco system and how Teams, places and productivity plays a role in customer success - Essential
A good broad working knowledge of UC technologies and toolsets: CUCM, Skype for Business, Microsoft Teams, Recording solutions and Session Boarder controllers. - Essential
Knowledge of Meeting Video Products and Infrastructure including Poly, Yealink or Logitech - Desirable
Knowledge of UC technologies and VOIP Enterprise voice solutions, importantly their application for a modern digital workplace. Skills in SIP, PSTN connectivity, QoS, VOIP solutions and contact centre solutions. - Essential
Understanding and knowledge of Adoption & Change Management - Desirable

Experience:

3-5 years’ experience working in a Unified Communication Pre-Sales role (ideally Vendor, Reseller or distributor experience)
Knowledge of selling UC solutions.
Customer facing experience
Vendor development management experience

Other Requirements