Unified Communications Specialist Leatherhead
Job description
Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
PURPOSE OF JOB:
You will be responsible for maintaining and growing the Unified Communications division at Bytes, acting as a subject matter expert. You will be supporting a diverse group, including corporate and public sector sales, Hybrid Infrastructure overlay specialists & pre-sales. The role will involve regular customer facing opportunities and vendor/ distribution management, therefore having a good balance across all these areas is key.
KEY RESPONSIBILITIES:
- To work closely with the Modern Workplace team, to align messaging and sales activity. Ensuring the messaging is integrated with MWP and projects are combined where possible.
- Providing customer facing technical support to the sales teams, acting as a subject matter expert to clients.
- To conduct detailed workshops for Microsoft Unified Communications solutions.
- Have in depth knowledge of the UC and video vendors/ proposition & be confident in scoping projects and ensuring the most appropriate technical solution is chosen.
- To be the conduit between the sales teams, vendors, distribution, and key customer stakeholders to drive key relationships
- Be a target carrying head focused on growing the UC Revenue and GP number. A significant focus will be on driving the Teams number.
- Working closely with inhouse pre-sales, support, delivery, and managed service teams
INDIVIDUAL RESPONSIBILITIES:
- Proactive engagement in developing and maintaining their own knowledge and experience to enable continued expertise in their field.
- Be able to impart this technical knowledge to customers and train and enable sales teams
- Work with sales and overlay teams to identify whitespace within accounts & proactively target customers with messaging
- Identify cross-sell opportunities within pipeline opportunities for wider MWP proposition
- Identify upsell / cross sell opportunities within and into current customer base
- Provide the sales teams with up to date and compelling collateral and pipeline generating ideas
- Organise regular reviews with team lead to ensure objectives are set and achieved
- Pipeline progression and forecast accuracy.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Educated to A-Level standard
Professional Attributes:
- Essential knowledge of the Microsoft M365 eco system and how Teams, places and productivity plays a role in customer success - Essential
- A good broad working knowledge of UC technologies and toolsets: CUCM, Skype for Business, Microsoft Teams, Recording solutions and Session Boarder controllers. - Essential
- Knowledge of Meeting Video Products and Infrastructure including Poly, Yealink or Logitech - Desirable
- Knowledge of UC technologies and VOIP Enterprise voice solutions, importantly their application for a modern digital workplace. Skills in SIP, PSTN connectivity, QoS, VOIP solutions and contact centre solutions. - Essential
- Understanding and knowledge of Adoption & Change Management - Desirable
Experience:
- 3-5 years’ experience working in a Unified Communication Pre-Sales role (ideally Vendor, Reseller or distributor experience)
- Knowledge of selling UC solutions.
- Customer facing experience
- Vendor development management experience
Other Requirements
- Experience coaching & influencing senior stakeholders
- Commercial / Bid awareness
- Excellent presentation delivery
- Technical writing ability
- Accuracy & Attention to detail
- Excellent organisational and customer service skills
- Excellent Time Management & Project prioritisation
