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Job description

Job Statement

The Job provides the vital link between the sonographer and the customer, ensuring that from the moment they arrive, their experience is a positive and enjoyable one. We are looking for an individual with a calm and caring manner and ability to build strong rapport with our customers. This role also involves some administration work, production of souvenir scan items, general retail work and keeping the scan clinic clean and tidy. You may be required to chaperone customers

We are currently a small business, having only recently started trading. With this in mind, the role may develop and change as time goes on and hours may be extended or changed.

Job Description

• Meeting and greeting customers, ensuring an outstanding experience is followed throughout the visit, ensuring all guests feel welcome and looked after. Communicating effectively with the Clicks this week Increase budget for more clicks Improve job description Choose assessment customers and their guests making them feel comfortable and reassured at all times.
• Assisting in ensuring a smooth, efficient workflow under the direction of sonographer
• Having knowledge and understanding of all Magical Views products and services, including upselling of additional merchandise to customers.
• Chaperoning clients where required and supporting the Sonographer during ultrasound scans. Occasional intimate scans will be performed. Discretion and professionalism are essential.
• This work will involve occasionally being present while the sonographer delivers the worst news possible to expectant parent. The scan buddy will play a significant role in the care of these people and should be prepared and able to offer compassionate support.
• Keeping the equipment operating by following operating instructions - troubleshooting breakdowns - maintaining supplies - performing preventive maintenance and calling for repairs.
• Ensuring a high standard of cleanliness is kept throughout the studio which includes general cleaning duties
• Be aware of and adhere to all Magical Views ltd policies and procedures, including GDPR and health and safety
• Maintain strict confidentiality with regard to customer information
• Dealing with general enquiries face to face / over the phone/ email / social media
• Taking bookings and managing our booking system
• Taking payments
• General admin duties which include the use of a computer
• Stock management
• Assist with the production and sale of scan merchandise
• Being named lead for infection control, fire and hand hygiene
• Maintain a safe working environment at all times
• Posting content on company social's

This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in the light of developing organisational and service needs and wherever possible change will follow consultation with the post holder

Able to act with discretion and professionalism during intimate examinations -Essential

Excellent customer service skills - Essential

Good computer skills and experience - Essential

Knowledge and understanding of photo printing technology, including 3d printing - Desirable

First aid trained - Desirable

Knowledge of infection control and fire safety - Desirable

Previous experience of pregnancy related roles - Desirable

Clear DBS record - Essential

Confidentiality - Essential

Additional personal attributes

Welcoming and friendly attitude

Calm and ability to reassure an expecting mother who may be worried or distressed

Honest, trustworthy and reliable

Flexible and able to work under own initiative with minimum supervision

Understands that occasionally will have to work under distressing circumstances

Ability to upsell while using good judgement and not pressuring customers

Hours include evenings, weekends and bank holidays - Do not apply if these hours do not suit !

Currently the hours are fixed but may change as the business grows

This advert may close early if sufficient number of applications are received.

Full-time hours: 40 per week

Permanent Salary: £11.00 per hour

Schedule: Weekdays and Weekends - Monday/Tuesday/Thursday/Friday/Saturday 10am - 6pm - Due to the nature of the business appointments may go over so flexibility in working hours will be required

Education: GCSE or equivalent (Preferred)

Job Type: Full-time

Salary: £11.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Wolverhampton: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 5 years (required)
• Receptionist: 5 years (required)
• Computer skills: 4 years (required)

Licence/Certification:

• DBS (required)

Work Location: One location