UKI Workstation Team Lead London, England
Job description
Job Title: UKI Technology Services - UKI Workstation Team Leader
Location: London
Career Level: 9 – Team Lead
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
Reporting to the UK IT Support Manager, the Team lead will oversee the day to day management of remote sites, BAU and workstation engineers. As well as oversee the monthly image management release and updates, you will be the main escalation point for engineers and our customers.
You will work closely with the IT Support Manager ensuring that service quality is delivered, and that continuous service improvement is a key focus. Being proactive and a team player is key to this .
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
As a Team Leader you will:
- Oversee escalations to support the wider CIO Team
- Oversee the monthly image management release and updates
- Demonstrate 3rd line technical troubleshooting skills
- Have working knowledge and have demonstrated use of Microsoft deployment tools (ImageX, Sysprep, Windows ADK, WDS, MDT, DFS etc)
- Have excellent knowledge of scripting tools to automate procedures (XML, VB, Powershell etc)
- Working knowledge of Microsoft USMT
- Lead development of scripts and applications to help automate efforts for the local and wider teams.
- Investigate and lead automation of tasks for teams using the technology we have available
- Be responsible for maintenance of effective procedures and controls to ensure consistency and quality of build process and customer interactions.
- Day to day management of your local and remote engineers.
- Service review meetings with the wider business, being able to build key relationships with the business is essential.
- Collaborate effectively across our support teams.
- Effectively coach and develop direct reports within the team.
- Manage and maintain asset management within your office.
- Be cost aware, ensuring focus is maintained in providing the right costed solution for our customers
- Proactive suggestions ways to ensure services remain cost efficient
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
