UK Customer & Commercial Analytics Graduate Programme

UK Customer & Commercial Analytics Graduate Programme Newbury, England

Vodafone
Full Time Newbury, England 1000 GBP MONTHLY Today
Job description

Who We Are


We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

What you'll do


Our two-year programme in Customer & Commercial is data-driven. Our analytics team create new insights daily to help us make decisions on:


  • How to maximise profit from our sales activity
  • How we can support our vulnerable customers through the cost-of-living crisis
  • How we ensure our customers can pay in a way that suits them


This data enables us to take full accountability for optimal commercial performance, customer experience, and risk management. Meanwhile, our fraud and financial crime team uses best in class capability and decision making to ensure Vodafone and its customers are protected from harm.


Working in this function, you will have a direct impact on our customer’s journey. You will develop critical analytics and insights skills to help us make decisions that impact our customers whilst maintaining a commercial mindset to drive growth for the organisation. But it doesn’t stop there; you will develop stakeholder management skills and build strong networks across Vodafone UK, work on projects using critical thinking to solve problems for our customers and be part of shaping the future of customer experience at Vodafone. The breadth of skills developed on this programme will lay the foundations for future success in a career that could take you in several directions.


If you have a passion for optimising customer experience to drive commercial growth, this is the programme for you.

Typical Roles Include


Customer Experience Analytics, Fraud and Credit Risk Strategy, Data Visualisation, Commercial Partnering, Commercial Analytics.

What we offer


  • Competitive salary of £32,000, sign on bonus of £1,000 plus annual performance bonus
  • 28 days holiday plus 3 days charity leave to work on projects of our choice, plus quarterly 'Spirit' days to focus on your wellbeing and mental health
  • Industry leading learning tools, market leading parental leave policies
  • We offer flexible working options that enable you to excel in a way that suits your needs.
  • An extensive and flexible benefits package including employee discounts, enhanced pension contributions and retail discounts

Who you are


  • You don't just care about customers; you're obsessed with ensuring their satisfaction.
  • Your interpersonal skills are not just great; they're exceptional. You effortlessly connect with others.
  • Change isn't a challenge; it's an opportunity. You excel in dynamic environments.
  • Your thinking is innovative and forward-looking. You're the one who constantly seeks new, creative solutions.
  • If you hunger for growth, development, and new challenges, you're our kind of graduate. We thrive on your ambition.


Our Spirit behaviours are more than just words; they're our way of life. We're looking for graduates who embody these values every day.


Location:
Newbury with occasional travel to other Vodafone offices.


Application details:

  • Applications close 30th November 2023, however, we may close early if we’ve received some game changing applications – so make sure you apply early!
  • A 2.2 in any degree and recently graduated – i.e. a bachelors or masters obtained or to be obtained between June 2022 and August 2024
  • You must also have the correct right to work documentation in place for the full programme duration. We do not accept the Graduate Route Visa.


Please note that you can only make one application to one of our Discover programmes for 2024. We will only consider your first application.


Vodafone is committed to making reasonable adjustments during the recruitment process for all candidates considered to have a disability. If you have any questions or requirements, please let us know at the following address: [email protected].

UK Customer & Commercial Analytics Graduate Programme
Vodafone

https://careers.vodafone.com/uk/
Newbury, United Kingdom
Margherita della Valle
$10+ billion (USD)
10000+ Employees
Company - Public
Telecommunications Services
1984
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