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This is a new and exciting opportunity to join us and help deliver a fantastic claims experience for our customers. If you are somebody who prides themselves on leading by example, developing others around them and being able to deliver a great customer experience in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. You’ll be part of Admiral’s growing Travel Insurance claims team. Your role will require you be the technical referral point for a team of claims handlers so being an expert of the travel product and claims handling procedures will be key to helping ensure we deliver good customer outcomes whilst managing the claims spend effectively.

Key Responsibilities:

• Responsible for management and oversight of the inhouse claims team
• Effectve delivery of customer/service/financial KPI’s
• Undertake effective performance management activity for the team including setting objectives, undertaking regular reviews and managing absence/performance issues
• Identify team training needs and ensure these are effectively addressed including undertaking regular QA/dip checks to ensure good customer outcomes
• Effectively handle escalated complaints, understand RCA and ensure steps are taken to improve claims handling/processes to reduce complaints
• Actively work with the team to identify potential process improvements based on customer feedback and performance data to drive continual improvement
• Develop a positive team culture
• Develop basic technical capability to help deal with team referrals

Requirements:

• Travel experience is preferrable but not essential
• Previous senior/manager experience is preferrable but not essential
• Experience of managing and improving processes and procedures
• Experience of claims support services tools and implementation
• Strong interpersonal skills and stakeholder management experience
• Ability to drive performance from a team
• Excellent written and verbal communication skills
• Good computer literacy, candidates should possess good Microsoft office skills, including Word, Excel, Outlook, Power Point and Project.
• A strategic thinker capable of producing high quality business cases
• Great organisational skills and use of initiative
• The ability to work to tight deadlines and therefore be able to prioritise a workload effectively
• Be comfortable working by yourself or as part of a team

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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