Travel Support Poole, England
Job description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
This role will be a junior support role for the team, with an initial starting focus on UK travel, and does not require travel experience. We are looking for someone highly organised, a great communicator who prides themselves on customer service. In-depth training will be provided on our Travel Policies, processes and procedures.
For a full job description, including information about the team, please go to https://app.vacancy-filler.co.uk/salescrm//Careers/CareersPage.aspx?e=LMo8nnTwYNbiiCUgvkUh_m4dSWKqpJtiXb0qPIfFlsBgVH3ZWqXi9rP3vs-7Ah54vmli3hZAurA&iframe=True&HideCareersLink=False
Responsibilities:
- Creating travel bookings for Lush Employees UK and beyond
- Supporting the Travel Manager in Monthly reporting
- Provide 1 week a month Out of Hours emergency support
- Ensure compliance of our travellers in best practice and budgetary control
- Ensuring safe travel arrangements for our colleagues
- Preparing tickets and itineraries for dispatch to travellers and keeping traveller records up to date
- Relocations, airport transfers, visa applications and day to day travel agency practice
- Some flexible working to provide evening & weekend cover as needed
- Support teams as they adapt to change in the new environment
- Support new permissible policy - ‘pop up’ to our existing policy
- Advise and support Click Travel training
- Support best practice for sustainable travel
- Work with suppliers to ensure continuity of service
- Work towards travels own 100 day inclusivity and diversity policy in line with the wider business
Transferable skills:
Customer Service: Providing first-class customer service is a fundamental skill for a travel consultant. This involves understanding the needs of travellers, offering personalised solutions, and ensuring their satisfaction throughout the journey.
Communication Skills: Interacting with travellers, travel providers, and other team members. Travel consultants need to convey information clearly, listen actively, and handle any queries or concerns.
Teamwork: Working collaboratively with other members of the team, departments and areas of the business to ensure seamless travel arrangements and efficient coordination of tasks.
Organisational and time management: Managing multiple bookings, itineraries, and travel-related tasks effectively. Keeping records up-to-date and coordinating with various stakeholders. Prioritising tasks and dealing with last minute changes or emergency travel situations.
Flexibility: Adaptable to changing travel plans, accommodate different time zones, and provide out-of-hours support.
Problem-Solving: Finding quick solutions to travel-related issues, such as flight cancellations, visa problems, or changes in travel preferences.
Attention to Detail: Ensuring accuracy in bookings, itineraries, and compliance with travel policies.
What’s it like working for Lush
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.
You can find more information here - weare.lush.com
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced paternity leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Poole, BH15 1HU: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 27/09/2023
