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Job description

Who we are: -
Dawson & Sanderson was founded in November 1962 by our chairman Thomas Dawson who had a vision to create a one stop shop where all holiday and travel needs could be met with reasonably priced package holidays and discounted worldwide airfares in the North East of England.

Tom began by creating strong relationships with airlines, hoteliers, tour companies and travel suppliers and negotiated discounts by promising huge passenger volume and expansion. Travel suppliers supported this brave venture and Dawson & Sanderson Travel was launched with a single branch in Ashington, Northumberland.

Such was the success of the business that Dawson & Sanderson expanded into further locations by opening more high street branches and a flight centre. Our reputation for unbeatable airfares resulted in other travel agencies buying flights from us.

The business grew to become one of the leading independent travel agencies in the UK through our excellent reputation and today the company has 21 high street branches, a thriving corporate travel division, a foreign exchange business, and a golf course.

The company remains a family-owned business, employing over 200 staff, with Tom Dawson as chairman supported by the company directors, which include members of the Dawson family.

We are proud of our success in the region and within the travel industry. Dawson & Sanderson have won many accolades. These include Travel Agent of the Year for the North and Midlands at Travel
Weekly’s prestigious annual awards, Jet2 Holidays top selling agent from Newcastle Airport and our apprenticeship scheme has previously won a north east Business Award, recognising our commitment to providing bespoke training and employment opportunities to young persons in the region and our considerable investment into recruitment and training.

Our customer care is second to none and our Platinum award from Feefo, which is based on independent customer reviews, are a testament to our colleagues who put their heart and soul into their work ensuring our clients remain at the centre of all that we do.

Current vacancies
We are now looking to reinforce our team of travel specialists in the Teesside region and are seeking experienced travel consultants to provide exemplary service and expert advice to our customers in our branches in Redcar, Middlesbrough, Hartlepool and Stockton.

Our busy stores look after all aspects of our clients travel arrangements from planning to arranging the perfect holiday with accuracy, professionalism, and a welcoming approach. By providing expert advice we ensure a care-free holiday to our customers who can travel content in the knowledge that every part of their trip has been looked after.

We are seeking a travel professional who can demonstrate expertise and a thorough knowledge of our industry who will deliver the most enthusiastic service to our customers at every point of their travel journey.

No two days are the same and the role is hugely varied. We will consider those who can demonstrate the ability to: -

• Sell a range of exciting travel products including packages, fights, cruises, worldwide and ancillary items.
• Exceed customer expectations from first impressions to close of sale.
• Build a rapport and gain the trust of your customer.
• Achieve targets and increase branch profitability.
• Draw on your own extensive worldwide travel experiences to guide and recommend destinations.
• Accurately use a range of computer reservations systems to create tailormade itineraries.
• Use industry booking administration tools to record and administer your reservations.
• Be an excellent communicator with a passion for travel who still gets a buzz out of helping our customers find the perfect holiday.
• Be able to attend training sessions to further product and destination knowledge.
• Attend overseas familiarisation trips.
• Grow own customer and repeat client base.
• Seek and develop new business ideas.
• Use social media to promote a range of travel options.
• Represent our company at trade events and client promotions.

What we offer: -
Competitive salary & bonus structure to reward high achieving team members.
Flexible working patterns.
Friendly and professional working environment where you will be a valued member of our team.
Training and development programmes.
Familiarisation trips and product training days.
A day off on your birthday.
Attractive holiday entitlement.
Part of a successful family-owned company where everyone is an individual.
Opportunity to attend travel social events.
Support and guidance from our senior team throughout your career.
Workplace pension scheme.

If you feel you are the individual, we are looking for and would like to hear more please contact Judith Alderson

Job Type: Full-time

Salary: £19,500.00-£20,500.00 per year

Benefits:

• Casual dress
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Loyalty bonus
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Teesside, North Yorkshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Tees Feb 23