travel consultant Remote
Job description
We are looking for experienced Leisure Travel Consultants who are confident they will provide Merit Loyalty customers with outstanding customer service in a fast-paced call center environment, for all travel-related inquiries including the planning/booking of their travel requirements. If you are an enthusiastic sales-oriented team player, this is the career for you! We offer an open ended, competitive sales incentive.
DUTIES & RESPONSIBILITIES:
- Plan itineraries; arrange accommodations, airline, cruise, packages, car rentals and other travel related services for clients
- Converse with clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Stay educated on airline rules, regulations and current affairs
- Advise clients about passports, visas, foreign currency, travel insurance, excursions in resorts, etc.
Qualifications & REQUIRED Experience:
- Minimum 1-year Travel Consultant sales experience
- TICO/OPC Certification
- Fluent in French/English is considered an asset*
- Excellent customer service skills, especially phone etiquette
- Strong domestic, trans border, and international travel knowledge
- Past experience in a travel call center or leisure travel office
- Travel systems experience required (AMADEUS) an asset*
- Candidate must possess strong consultative selling skills and the ability to listen to the customer’s needs
WORKING CONDITIONS:
· Office/Remote Work Available (appropriate internet connection is required)
- Current Hours of Operation:
- Monday-Friday 8:00a.m. – 8:00p.m. & Saturday-Sunday 10:00a.m. – 6:00p.m.
o Mandatory Rotating Schedule including evenings and weekends required
- Please note the hours of operation are subject to change and the Company reserves the right to adjust the schedule based on business needs.
WE ARE A CUSTOMER ORIENTED COMPANY WHO OFFERS:
§ Competitive remuneration and employee benefit package
§ Premium for evenings and weekends
§ Genuine opportunities to develop yourself, professionally and personally
§ A distinctive working environment that puts team members first
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
Experience:
- travel agent: 2 years (preferred)
- creating itineraries and reservation/ticketing: 2 years (preferred)
Language:
- English (preferred)
- French (preferred)
Licence/Certification:
- TICO or OPC (preferred)
Work Location: Remote
Expected start date: REPLACEMENT_STRING05-15
