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Job description

The role encompasses first line sales and customer care - primarily over the phone and related administration work to manage guests bookings / holidays and also support the owners queries.

Customer care is vital in this role as we take pride in making sure our guests have a fabulous stay and that our owners / hosts are expertly looked after.

Bloom Stays is a small growing business. We are currently a team of 10. By joining our team you join our Bloom family and we will support and develop you. You will need to love our brand, work hard and be passionately committed to our mission. We expect great things from you, but we offer plenty in return!

In addition to offering a competitive salary, we also provide an employee benefits package which includes:

• Discounted stays at our lovely holiday lets.
• Friends & family discounts on holiday lets.
• Private medical insurance*
• Ongoing training & development opportunities
• Team treats and fun days out
• Generous holiday allowance 30 days and increasing with loyalty.
• Birthdays off!
• Lovely city centre office

Bloom Stays is an equal opportunities employer.

Job Type: Full Time - 40 hours a week Monday to Friday with Saturdays on a rotational basis with time in lieu.

Typical Duties & Responsibilities

• You will be the person who interacts and builds relationships with potential guests, giving them the inspiration on one or more of our beautiful holiday homes.
• Manage the booking team inbox - taking calls / checking emails / Whatsapp and even some post.
• Work closely with the Guest and Owner services manager. This may include some administrative duties for guests / owners.
• Owner services - At times support with taking calls and answering enquiries from owners.
• There’ll be lots of multi-tasking, which you will relish, and even at your busiest you will appear relaxed and friendly to guests and owners.
• Proactively manage enquiries and chasing down bookings.
• Be motivated by results and enthusiastic when matching the right guests to the right home.
• Checking in on guests post booking to check details, through to handling any in stay issues and complaints and lots of the lovely reviews post stay.
• Customer care and complaint management, careful match making will help minimise complaints you will be trained how to achieve this and achieve bookings - supported by your team manager.
• Property visits to learn and absorb the experience for our guests.
• Attendance at occasional shows and events - most certainly those where Owners are invited.

Due to the nature of the industry, this role will include some evenings, Sundays and bank holidays. We strive for a good home / work balance as it's so very important that we all love what we do.

This role is expected to be working from our city central office initially five days a week and in time we can discuss hybrid working from home.

Skills & Experience Required

You will need to have previous experience in an over the phone customer services and sales environment, preferably in travel, lettings, property management or similar. We are looking for someone who loves talking to people and who shows real passion for the holiday home lifestyle and our beautiful homes.

• Excellent communication skills including telephone skills
• Organisational skills
• Good computer skills and able to learn new software.
• Previous experience in a telephone sales or customer services role- minimum 2 years

Above all, you will need to have a can do and positive attitude. Our Guests / Owners are at the heart of everything we do and so we expect you to do everything in your power to make their Bloom experience the absolute best it could possibly be. We don’t believe in ‘that’s not my job’ so you will need to be adaptable and flexible to support our small team.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Canterbury, CT1 2NY: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Over the phone telephone experience?

Experience:

• Customer service: 2 years (required)

Work Location: Hybrid remote in Canterbury, CT1 2NY

Reference ID: Holexec