Travel and Operations Administrator

Travel and Operations Administrator Leatherhead, England

Neckermann Travel / Travel Vogue Ltd
Full Time Leatherhead, England 21000 - 22000 GBP ANNUAL Today
Job description

We are recruiting for a number of Operations Executive's [ back office admin travel admin support] to support our newly launched online travel agency, Neckermann Travel.

This role is based in our brand-new head office in Leatherhead, Surrey and is ideal for an admin travel professional who is looking to work for a dynamic and forward-thinking travel company who can offer excellent career growth opportunities.

We will consider applicants without travel experience where they can showcase and demonstrate a real passion for travel, administration and the desire to work within a start up business.

Purpose of Position

To ensure all post booking administrative functions operate efficiently and meet agreed business timescales and best practice.

Daily Tasks

  • To complete all daily tasks including but not limited to customer amendments, confirmation and cancellation reports and rooming lists.
  • Make accurate recordings of all phone calls, emails and letters received into the business on the in-house systems

Service

  • Ensure all emails and phone calls are handled with a first-class service and in accordance with the agreed service levels.
  • Communicate clearly, effectively and consistently with all internal and external partners

Process

  • Follow business guidelines/processes to protect revenue and the customer experience
  • Suggest improvements to business systems and processes
  • Identify and resolve any future risk to our business
  • Following business timescales and departmental process

Finance

  • Record all financial activity and issues relating to loss, compensations, amendments and reclaims on in-house systems and loss/error matrix
  • Investigate and resolve escalated finance queries

Team Work

  • Be available to offer assistance and advice to colleagues
  • Feedback to your line manager any issues or recommendations in a timely manner

Other Tasks

  • Escalate any issue that prevents you from meeting the business timescales set
  • Any other task, project or responsibility as directed by the business

Type of Person:

  • An experienced administrator
  • Someone who has experience or a true desire to work in the Travel Industry
  • Experience within a busy admin department or call centre
  • Strong written and verbal communication skills
  • Keen eye for detail
  • Positive, confident and enthusiastic
  • PC literate

Job Type: Full-time

Salary: £21,000.00-£22,000.00 per year

Benefits:

  • Employee discount
  • On-site parking

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Leatherhead., KT22 7LU: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you happy to work a 5 day out of 7 day rota, including week ends?
  • What attracted you to apply for this position?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Expected start date: 31/05/2023

Travel and Operations Administrator
Neckermann Travel / Travel Vogue Ltd

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