Travel Advisor - On the Beach Beds Manchester, England
Job description
Who we are
¡Hola!
Were On the Beach. Theres over 500 of us, mostly at home, and sometimes in our office in Manchester.
We send nearly two million people on holiday every year (not together) and were expecting to get to three million pretty sharpish. Why? Because were the only holiday company who truly gets why going on your holidays is the best week or two of the year.
With our market-leading offers, scalable, flexible and innovative technology, strong customer-value proposition and low cost base, were challenging existing players and redefining how customers book, manage and experience their holidays.
And it doesnt stop there. With huge opportunities for growth, were on a long-term mission to become Europes biggest and most loved online retailer of beach holidays, so our storys only really just begun…
We're on the lookout for talented, beach-loving people to join us and contribute to the next chapter of our story. You will get to work on interesting projects and will be given the tools and autonomy to have the chance to make your impact on our growth plans.
We're a down to earth and friendly bunch, with little bureaucracy or hierarchy, and whilst we may have grown in size, we've not lost our entrepreneurial spirit. It's in our DNA.
You'll find diverse teams, reflective of the world we live in and the customers we serve. We believe strongly that difference, not uniformity, is critical to our success. We know that better decisions happen when they are made by a range of voices, perspectives and experiences. As an equal opportunities employer, we value and welcome applications from all sections of the community.
What you'll be doing
The On the Beach Beds team are at the heart of On the Beach and we have an exciting opportunity for a Travel Advisor to join our team. The salary for this position is £21,500 FTE.
In this role, you will be responsible for liaising with our customers and suppliers to ensure that every On the Beach holiday is the perfect customer experience. We manage any changes to a booking before travel and we support our customers whilst they're on holiday. This is a varied, challenging and exciting role and offers a lot of scope for career and skill development.
As a Travel Advisor in the On the Beach Beds team, your responsibilities will include:
- Ensuring customer and supplier satisfaction by answering any queries professionally and in a confident manner
- Loading and maintaining contracts and channel manager connections in our in house system; loading special offers to existing contracts
- Liaising with hotels/other departments to resolve any problems that occur whilst clients are in resort
- Dealing with accommodation amendments, special requests, hotel changes
- Improving customer experience by feeding back any issues to other parts of the business
- Working as part of a team as well as working independently to handle and manage workloads
- Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications
You'll be a great addition to our team if you have the following skills, knowledge and experience
- The On the Beach Beds team are part of a bigger Customer Experience team and we are looking for people who are keen to learn different parts of the business and take on new challenges, and are happy to switch responsibilities to meet team objectives
- Excellent attention to detail
- Organised and self-motivated
- Punctual and flexible
- Friendly, positive outlook
- Strong mathematical skills and excellent communication skills
- Strong IT and computer skills, especially Excel
- Speaking a second language is desirable (such as Spanish or Greek)
- Experience of working in the travel industry or administration role
What to expect from our interview process
We will have a two stage interview process for this position that will consist of a first stage telephone interview and a second stage interview via zoom or face-to-face in our Aeroworks office in Manchester.
We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process please let the People team know and they will be happy to assist.
Ways of working
This is a full time role working 37.5 hours on a rotation over 7 days a week, currently across 08.00-16.00 and 11.00-19.00 shifts.
We also have hybrid working so we all work from home and from our Aeroworks office. Your working week could look something like this: 1 or 2 days a week in our Aeroworks office and 3 or 4 days a week working from home.
Our benefits
We might be biased but we think our colleagues are pretty great. They're the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That's why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues. These include:
- 25 days holiday plus your birthday off
- Generous discount on holidays, plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you're away on your On the Beach package holiday
- Flexible working hours and hybrid working
- Access to Learnerbly learning platform, plus workshops, courses and professional qualifications
- Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support
- Employee Assistance Programme and free access to counselling
- Eye care vouchers
- Simplyhealth Optimise Health Plan
- Company Sick Pay scheme
- Regular wellbeing events
- Gym discount
- Share Incentive Plan (SIP)
- Death in Service cover
- Onsite subsidised coffee shop
- The Sandbox (our very own bar)
- Food and drink discounts across a number of venues in Manchester City Centre
- Regular social events
- Travel to Work scheme
- Cycle to Work scheme
