Transportation Clerk - Health Records team London, England
Job description
An exciting opportunity has arisen for Band 2 - Transportation clerks to join the Health Records team.
We are looking for dedicated and enthusiastic individuals with excellent interpersonal skills, attention to detail and great customer service skills. You should have the ability to prioritise your workload and communicate at all levels.
Candidates will be expected to work across all sites and will spend 95% of their day standing / walking.
The post holder will work as part of the health records team providing a collection and delivery service as well as carrying out first line quality checks.
He/she will be responsible for the collection of paper health records and the delivery of document wallets around the Trust, ensuring documentation collected has the correct label / barcode attached.
08:00-16:00, Monday to Friday (37.5 hours per week)
Guy’s &St Thomas' (GSTT) is one of the largest hospital trusts in the country. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. Royal Brompton and Harefield hospitals became part of Guy’s and St Thomas’ in February 2021, bringing together world-leading expertise and research in heart and lung disease.
The duties and responsibilities listed below are representative of the Transportation Clerk role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Health Records Duties
- To maintain a professional attitude towards users of the department and its service at all times
- To collect and / or deliver day forward documents from specified areas within the Trust daily
- To ensure each document has a patient label / barcode attached at point of collection
- To ensure all issues identified at the point of collection are articulated to the appropriate staff member for immediate remedial action
- To ensure that no document wallets leave the department in a dilapidated state
- Work with team colleagues and supervisors to achieve deadlines
- Practice a flexible approach to tasks and job content to meet the service timetables
- Respond to working in a fast moving team environment
- To adhere to the Trust and departmental Health and Safety polices and procedures when moving and handling documents, whether individually or boxed by using the manual aids provided. (e.g. trolleys, steps or ladders)
- To ensure transportation trolleys are kept in good working order, safely stored overnight
- To ensure that attendance at personal mandatory training is up to date
- To participate in the Trust Appraisal Scheme
- Use quality customer service skills when collecting and delivering documents, in line with the Trust’ values and behaviours
- Ensure that all requests for collections / deliveries are dealt with in a courteous manner
- To deal with ad hoc requests across the Trust in a timely manner and collect / deliver within the agreed timescales
