Operational missions

Mission 1 : Supporting the Call Centre by completing transportation requests

• Effectively completing all transportation requests within 4 hours (wherever possible)
• Finding the best flights and pricings for the client in line with their needs
• Supporting the call centre and clients with any changes to their flights
• The booking of ancillary services

Mission 2 : Administration of both Amadeus and the in-house reservation system

• Issuing / reissuing tickets
• Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues
• Completing scheduled changes within Amadeus and informing the customer
• Check no-shows and cancellations
• Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements
• Accurately programming flights into the in-house reservation system

Mission 3 : Handling group requests efficiently for the Meetings and Events department

• Finding effective and cost efficient group flights for the Meetings and Events department
• Completing passenger lists and seating requests as per the group’s needs
• Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)

Mission 4 : Communicating travel information to clients (including schedule changes)

• Proactively looking out for notices of airline strikes
• Proactively looking out for any potential issues that would affect flights (weather, political situations)
• Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner

Mission 5 : Assisting the Finance department in the reconciliation of Transport billings.

Profile

• Education: Either university graduate or at least 3 years working in ticketing/ travel agency
• Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

Skills needed for the job

• Job experience: At least 3 years working in ticketing/ travel agency
• Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners
• Skills: Sales oriented.
• Technical skills (tools…): 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration, High computer literacy
• Proactive, entrepreneurial spirit, open-minded, team player.
• (Re)active, flexible, accurate & rigorous.